Fiber Technician

Delta EPA•Greenwood, MS

About The Position

The Fiber Installation Technician installs and maintains customer services at homes and businesses and services and maintains mainline and drop fiber to the home. The role involves installing, terminating, and testing fiber-optic cable and Ethernet; routing cable between exterior and interior locations; supporting customers’ audio and video technologies; installing telephones and integrating them with existing systems; and training customers to use internet, telephone, and television services. The technician works with customers, subscribers, contractors, and internal teams to resolve service and installation issues, provide installation specifications, and maintain accurate work records and electronic maps. The position requires safe operation of company vehicles, frequent daytime travel across the service territory, and the ability to work in inclement weather. Normal office and field conditions apply, and some irregular hours may be required. The role reports to the Outside Plant Manager and may include other duties assigned to fulfill company objectives.

Requirements

High school diploma or GED equivalent.
Strong computer skills.
Experience with wire routing.
Experience communicating with customers.
Ability to route lines to required specifications and convey those specifications to installation contractors.
Strong PC skills, including Microsoft Office and tablet operation.
Ability to operate and navigate electronic maps.
Visual and audio acuity.
Ability to operate company vehicles safely.
Must pass random and mandatory substance abuse testing; a post-offer physical examination that includes drug testing is required.
Ability to work in inclement weather.

Nice To Haves

Some college or post-high-school education.
Background in home construction or remodeling.
Experience with fiber-optic cable and Cat 5/6.
Experience with home networking.

Responsibilities

Install, terminate, and test fiber-optic cable and Ethernet.
Route fiber and/or cables from outside to inside homes or businesses.
Support customers’ audio and video technologies.
Interact with customers about installation requirements and resolve issues.
Route fiber drop cable from the mainline to homes or businesses.
Install telephones in homes and businesses and integrate them into existing systems.
Work in inclement weather.
Use electronic maps and documents and maintain records of work performed.
Operate company vehicles safely.
Train customers to use internet, telephone, and television services.
Maintain confidentiality of company issues when interacting with staff, customers, and the public.
Follow and support company bylaws, guidelines, policies, philosophies, mission, and core values.
Provide installation specifications and convey them to installation contractors.
Work with Fiber Optic Technicians to resolve members’ issues in a timely manner.
Submit installation information required to maintain the integrity of the electronic mapping system.
Coordinate with customer service on subscriber and landowner issues, contractor schedules, and issue resolution.
Oversee the direction of assigned installation contractors working on the system.
Assist subscribers in accessing the network and maintain good relations with the general public.
Perform other duties assigned to fulfill company objectives.