Technician - Fiber Installations
About The Position
Centric Services delivers high-speed internet through Centric Fiber and natural gas services through its UniGas division. It serves commercial and residential developments and master-planned communities in Texas and Central Florida. The Technician – Fiber Installations is the main interface for home builders and subscribers in residential communities. The role performs fiber splicing and residential installations, and prepares and troubleshoots fiber-optic cables and systems for Centric Fiber customers. It is field-based, requires daily reporting to the office, and involves travel into Centric communities.
Requirements
- High school diploma or GED.
- At least 2 years of related telecommunications or mass media experience.
- Previous customer service experience.
- Valid driver's license and clean driving record.
- Ability to work hours that may include evenings, weekends, and holidays if necessary.
- Ability to work effectively with a team in a fast-paced environment.
- Ability to travel up to 100% within the local market and up to 10% to markets across Texas.
Nice To Haves
- College-level training in telecommunications or mass media.
- Prior fiber splicing experience is strongly preferred.
Responsibilities
- Perform fiber splicing, testing, and troubleshooting of fiber-optic cables and connections.
- Serve as the point of contact for third-party contractors regarding troubleshooting.
- Install internet, phone, television, and cable services in residential homes.
- Provide customers with assistance, education, and information about Centric services, customer equipment, and products.
- Troubleshoot and resolve service issues on-site.
- Upsell applications and additional equipment to customers when appropriate.
- Take appropriate action to expedite workflow and consistently meet customer appointments and company commitments.
- Coordinate with customer and technical service departments on subscriber issues, troubleshooting and corrective action plans, work scheduling, and ticket clearing.
- Install, service, disconnect, change, or reconnect telephone and modem equipment at customer residences.
- Install, service, disconnect, change, or reconnect television service and provisioning in the MAUI system.
- Provide general maintenance and troubleshooting for FDHs.
- Assist ISP technicians with troubleshooting and maintenance of distribution cabinets.
- Provide on-call support for after-hours and weekend issues.
- Support regional rollouts of new equipment and software.
- Complete work in accordance with company procedures and applicable municipal, state, and federal laws and guidelines.
- Participate in community and company social media outlets by monitoring company commentary, responding to complaints and accolades, and monitoring community happenings.
Benefits
- Competitive base pay.
- Medical, dental, vision, and other benefits.
- Generous paid time off policy.
- 10 company-paid holidays.
- 401(k) plan with a 5% company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
