Technician - Fiber Installations
About The Position
Centric Services delivers high-speed internet through Centric Fiber and natural gas services through its UniGas division. The Technician – Fiber Installations is the main interface for home builders and subscribers in residential communities and performs fiber splicing, residential installations, and preparation and troubleshooting of fiber-optic cables and systems for Centric Fiber customers. The role is field-based, requires daily reporting to the office, and involves travel within Centric communities. The technician supports customers and contractors, resolves service issues, installs and maintains telecommunications and television equipment, and coordinates with customer and technical service teams. The position also supports equipment and software rollouts, maintains compliance with company procedures and applicable laws, and participates in company and community social media outlets. On-call support for after-hours and weekend issues is required.
Requirements
- High school diploma or GED.
- At least 2 years of related telecommunications or mass media experience.
- Previous customer service experience.
- Valid driver’s license and clean driving record.
- Ability to work hours that may include evenings, weekends, and holidays if necessary.
- Ability to work effectively with a team in a fast-paced environment.
- Ability to travel up to 100% within the local market and up to 10% to all markets in Texas.
Nice To Haves
- College-level training in telecommunications or mass media.
- Prior fiber splicing experience is strongly preferred.
Responsibilities
- Perform fiber splicing, testing, and troubleshooting of fiber-optic cables and connections.
- Serve as the point of contact for third-party contractors for troubleshooting.
- Conduct residential installations of internet, phone, television, and cable services.
- Provide customers with assistance, education, and information about Centric services, customer equipment, and products.
- Troubleshoot and resolve service issues on-site.
- Upsell applications and additional equipment to customers when appropriate.
- Take appropriate action to expedite workflow and meet customer appointments and company commitments.
- Coordinate with customers and technical service departments on subscriber issues, troubleshooting and corrective-action plans, work scheduling, and ticket clearing.
- Install, service, disconnect, change, or reconnect telephone and modem equipment in customer residences.
- Install, service, disconnect, change, or reconnect television services and provisioning in the MAUI system.
- Provide general maintenance and troubleshooting for FDHs.
- Assist ISP technicians with troubleshooting and maintenance of distribution cabinets.
- Provide on-call support for after-hours and weekend issues.
- Support regional rollouts of new equipment and software.
- Complete work in accordance with company procedures and applicable municipal, state, and federal laws and guidelines.
- Participate in community and company social media outlets by monitoring company commentary, responding to complaints and accolades, and monitoring community happenings.
Benefits
- Competitive base pay.
- Medical, dental, vision, and other benefits.
- Generous paid time off policy.
- 10 company-paid holidays.
- 401(k) plan with a 5% company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
