Business Fiber Technician

Ideatek Telcom LLC•Wichita, KS

3d•Onsite

About The Position

IdeaTek is seeking a Business Fiber Technician to install, configure, and support fiber and voice services for business customers in Wichita and surrounding areas. This role involves hands-on technical work in various commercial environments, from installation to troubleshooting and customer support. The technician will be a key point of contact for business owners and internal partners, ensuring seamless service delivery.

Requirements

2+ years of relevant work experience in fiber, telecom, low-voltage, field service, or another hands-on technical role, with interest in supporting business customers and commercial environments.
Valid driver's license with no restrictions.
Ability to work outdoors in various weather conditions and lift up to 80 lbs.
Comfortable working in underground and aerial environments, including climbing ladders up to 32 ft.
Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
Flexible schedule with the ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.

Nice To Haves

Experience working in telecommunications, broadband, fiber, or commercial installation environments.
Experience working with business or commercial customers.
Familiarity with ONTs and phone hardware.

Responsibilities

Install, configure, and repair fiber optic services for commercial and business customers.
Independently complete business installations from the service terminal to the customer premises, including fiber drops, ONT equipment, gateways, and related hardware.
Diagnose and resolve connectivity and service issues while minimizing disruption to customer operations.
Install, configure, and support VoIP phone systems, including phones, related hardware, and customer-specific configurations.
Conduct customer discovery to understand connectivity, voice, and equipment needs before and during installation.
Review contracts, site plans, service requirements, and technical documentation to prepare for installations.
Support advanced and complex commercial installations across a variety of business environments and infrastructure types.
Provide a professional on-site experience and serve as a knowledgeable resource for business customers regarding fiber, gateways, WiFi, and voice services.
Document installations, equipment configurations, troubleshooting steps, and customer-specific information for future support.
Maintain working knowledge of aerial and underground fiber networks serving commercial areas.
Safely operate bucket trucks and perform aerial and underground work as required.
Ensure required tools, equipment, and materials are prepared and available for scheduled installations.
Partner with internal teams to escalate advanced technical issues and ensure a smooth customer experience.
Contribute to process improvement initiatives and other technical projects as needed.