Fiber Technician - Jacksonville, NC

Metronet • Jacksonville, NC

2d • Onsite

About The Position

Metronet is hiring a Fiber Technician in Jacksonville, North Carolina. The role performs basic to advanced installations, disconnections, and service changes for residential and business customers using high-speed internet and phone services. It also includes troubleshooting and repairing services from the fiber terminal or ONT to customer devices, such as modems and wireless devices. Technicians educate customers about Metronet products and services and may earn commissions by explaining those offerings. The position requires professional interactions with customers and colleagues and work toward key performance metrics. Other job-related duties may be assigned, subject to applicable state and federal laws.

The technician must safely use and maintain a company vehicle and equipment, perform on-call rotations after regular business hours, work overtime when needed—including weekends and holidays—and travel for training or as needed. Metronet provides tools, equipment, training, a company vehicle and fuel card, logo attire, and a cell phone allowance.

Requirements

• High school diploma or GED.
• Ability to work for long periods while kneeling or standing.
• Ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to work with basic hand tools and specialized equipment after training.
• Valid driver's license and satisfactory driving record.
• Willingness to work both independently and as part of a team.
• Must be legally authorized to work in the United States.
• Availability for on-call duties after regular business hours.
• Availability to work overtime when necessary, including weekends and holidays.
• Availability to travel for training or as needed.

Nice To Haves

• Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

• Install and troubleshoot Metronet services from the fiber terminal to customer-premises equipment.
• Perform basic to advanced installations, disconnections, and service changes for residential and business customers.
• Troubleshoot and repair internet and phone services from the fiber terminal or ONT to customer devices.
• Provide in-depth customer education on Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Interact professionally with customers and fellow associates.
• Work toward meeting key performance metrics.
• Safely and professionally operate and maintain the company vehicle and equipment.
• Perform on-call rotation duties after regular business hours.
• Travel for training or as needed.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability insurance.
• Company-paid life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%, with immediate vesting.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED