Fertility IVF Care Coordinator

US Fertility•New York, NY

4d•Onsite

About The Position

US Fertility has an immediate opening for a full-time Fertility Care Coordinator at RMA of New York’s Westside office in New York. The position coordinates IVF/FET cycles and related patient care processes, including appointments, checklists, medication pre-certification, financial clearance, consents, case reviews, medical records, and communication with patients and clinical teams. The coordinator also supports TESE, PGT, egg-freezing, donor-sperm, and gamete-transfer workflows, maintains IVF scheduling and data records, and helps orient new coordinators. The schedule is Monday through Friday between 8:00 AM and 6:00 PM Eastern Time. Compensation is $23.08 per hour, commensurate with experience. Training is on-site at the Eastside office; placement may be at any of the NYC Eastside, Westside, Downtown, or Brooklyn locations. Travel to various satellite locations may be required.

Requirements

Bachelor’s degree in biology, Human Biology, Chemistry, Anatomy & Physiology, Biochemistry, or another related science.
Strong organization, critical thinking, attention to detail, self-motivation, adaptability, multitasking, and compassion.
Ability to work independently and as part of a team.
Proficiency in MS Word, Excel, Outlook, and medical database software.
Excellent communication and interpersonal skills.
Ability to learn new terminology and systems; understanding reproductive anatomy is needed to excel.
Interest in reproductive medicine or women’s health.

Nice To Haves

1–2 years of related experience.

Responsibilities

Coordinate and schedule all IVF/FET cycles and appointments needed to complete IVF/EF checklists.
Initiate and confirm patient medication pre-certification, and communicate with the finance department about IVF-cycle financial clearance and changes in protocol or cycle status.
Schedule and review IVF checklists with patients, identify completed laboratory work, follow lab-review SOPs, and alert the RN when charts are ready for final review.
Distribute and process required consents, following consent-witnessing policies, and counsel patients on when consents must be completed.
Arrange IVF case-review meetings with physicians and the IVF nurse, prepare patient lists, and identify unusual or problematic cases.
Enter data in EMR charts, including special cycle requirements and diagnoses determined by the physician or nurse during case review.
Coordinate IVF cycles requiring TESE with the urology and embryology teams, transfer relevant male-patient data to the EMR stimulation chart, and attend TESE team meetings.
Collaborate regularly with nursing staff to review upcoming cycles, check chart completion, and confirm written cycle instructions are prepared and sent to patients.
Help patients understand donor-sperm ordering, provide relevant information and consents, and ensure instructions are returned before donor sperm delivery.
Provide emotional support to patients.
Create and maintain the IVF Scheduler database; collaborate on SART data and statistics and provide backup for the Research Data Coordinator when unavailable.
Coordinate PGT cycles, including any required prescreening, laboratory contacts, scheduling, consents, and paperwork for the PGT laboratory.
Assist with egg-freezing patient coordination, including prescreening, cycle scheduling, consents, orientation classes, and collaboration with fertility partners.
Participate in orienting new IVF coordinators.
Collaborate with the Transfer In team to facilitate transfer of gametes to the embryology laboratory.