FEP TPS Engineer - E3

Applied Materials•Phoenix, AZ

About The Position

Applied Materials is hiring an FEP TPS Engineer to provide technical support for a specific customer. The role covers escalations, fleet performance, system installations, improvement programs, and upgrades, and serves as a field escalation focal point between the customer and the Division. The engineer provides technical support and documentation to field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug equipment. The position supports engineering Alpha Site activities and customer Beta Site activities, including installation, operation, calibration, servicing, and testing of new hardware, software, or processes. It also involves reviewing engineering change orders, communicating fixes to the field, preparing system and process performance analyses, supporting documentation development, and ensuring that technical improvements and upgrades are implemented in the field. The role requires explaining technical or sensitive information and building consensus across customer and internal teams.

Requirements

Demonstrated conceptual and practical expertise in the role’s discipline.
Basic knowledge of related disciplines.
Knowledge of best practices and how the role’s area integrates with others.
Awareness of competitors and factors that differentiate them in the market.
Ability to solve complex problems and assess multiple sources of information.
Ability to explain difficult or sensitive information and work to build consensus.
Willingness to travel 20% of the time.

Responsibilities

Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Act as an intermediary and field escalation focal point between the customer and the Division.
Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
Provide Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, processes, or software designs on in-house or engineering tools.
Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
Initiate and review ECOs to ensure data supports fixes, and follow up with communication to the field.
Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
Support GPS in generating documentation such as CENs and BKMs.
Create and review documentation covering technical improvements, system upgrades, and support plans.
Present technical information at the customer level and ensure field implementation.
Act as a resource for less experienced colleagues and potentially lead small projects with manageable risks and resource requirements.