FEP TPS Engineer - E3

Applied Materials•Phoenix, AZ

3d•$96,000 - $132,000•Onsite

About The Position

The FEP TPS Engineer provides technical support for all aspects of a specific customer’s equipment fleet, including escalations, fleet performance, system installations, improvement programs, and upgrades. The role serves as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment. The engineer supports Alpha and Beta site activities for new hardware, processes, and software, including installation, operation, calibration, service, and testing. The role also initiates and reviews ECOs, generates and presents system performance data, and supports the creation of technical documentation and support plans. The position is based in Phoenix, Arizona, requires travel 20% of the time, and is eligible for relocation.

Requirements

Demonstrates conceptual and practical expertise in the relevant discipline and basic knowledge of related disciplines.
Knowledge of best practices and how the role’s area integrates with others, along with awareness of competition and market differentiators.
Ability to solve complex problems using judgment and analysis of multiple information sources.
Ability to explain difficult or sensitive information and work to build consensus.
Willingness to travel 20% of the time.

Responsibilities

Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
Act as the intermediary and field escalation focal point between the customer and the Division.
Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
Provide Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, processes, or software designs in-house or on an engineering tool.
Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on a customer tool.
Initiate and review ECOs to ensure supporting data validates fixes, and follow up with communications to the field.
Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
Support GPS in generating documentation such as CENs and BKMs.
Create and review documentation covering technical improvements, system upgrades, and support plans; present documentation at the customer level and ensure field implementation.