FCC & Maintenance Operator/Dispatch (Part Time)

Wynn Resorts•Everett, MA

3d•Onsite

About The Position

The FCC & Maintenance Operator/Dispatch monitors, tests, receives, and relays information, instructions, and work orders to facilities team leaders during standard and emergency conditions. The role records and reports on corrective, preventative, and project work; work in progress; requests for assistance; equipment testing; construction; and fire safety issues. As a primary point of contact for local public safety issues, the Operator responds to inbound communication in the Facilities Control Center and supports the safety and wellbeing of guests and employees. The FCC must be staffed around the clock and never left unattended. The Operator manages and dispatches facility service requests, monitors building systems and equipment, maintains records and reports, and coordinates with facilities staff, internal departments, and the local fire department. The position also supports departmental processes and goals, upholds Encore standards, and works to deliver excellent guest and team member experiences. The role requires handling multiple priorities and deadlines in a high-pressure environment, communicating professionally, and following safety standards and applicable policies and regulations. The position pays $32.78 per hour and is part-time. Work schedules may vary to reflect property business needs.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school diploma or equivalent required.
General computer skills and basic knowledge of Microsoft Office.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Knowledge of basic hand and power tools, testing equipment, and materials.
Knowledge of chemicals, SDS, personal protective equipment, sanitation, and OSHA guidelines.
Knowledge of FCC-approved codes and radio procedures.
Fluency in English.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to respond to common inquiries from employees or guests, write detailed instructions and correspondence, and present information effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret and maintain reports.
Ability to detect equipment abnormalities using sight, sound, and smell.
Ability to lift or maneuver at least 30 pounds and meet the physical demands of standing, walking, climbing, balancing, reaching, bending, kneeling, crouching, and crawling.
Ability to work varying schedules to reflect property business needs.
Ability to interact professionally with internal and external guests.

Nice To Haves

Minimum of 3 years of emergency service, dispatch, convention, customer service, or related experience preferred.
Public safety dispatch experience is a plus.
Valid Massachusetts driver's license preferred.
A second language is a plus.

Responsibilities

Contribute to testing the fire suppression and protection system.
Monitor the stair pressurization system.
Manage the Elevator/Escalators Maintenance System for maintenance, requests, and inspections.
Manage the Building Automated System, including monitoring high-priority equipment and alarms and processing requests.
Monitor the Electrical Distribution System.
Manage the service request system, document requests, update work-in-progress and completed-work statuses, dispatch work orders, and enter comments on fieldwork performed.
Perform required preventative maintenance throughout the resort to support organizational safety compliance.
Communicate property maintenance needs to the facilities team by radio, phone, and other means.
Communicate equipment shutdowns and maintenance that may affect employees or guests to internal departments.
Respond to requests from Facilities Leads, Managers, and technicians.
Receive calls about emergency turn-ons and shut-offs, water and pressure complaints, repairs, hazardous conditions, and emergencies; prioritize requests and answer customer inquiries.
Coordinate with the local fire department regarding hot work, detail check-in and check-out, taking the fire box offline, and emergencies within the FCC’s area of responsibility.
Maintain memoranda, records, and files, including activity records, labor logs, work orders, inventories, monthly activity reports, fire hydrant and fire alarm reports, permits, preventative maintenance records, certificates of occupancy, evacuation procedures, and other necessary FCC records.
Manage internal and external guest relations and address guest and team member issues as appropriate.
Manage multiple priorities and meet deadlines in stressful, high-pressure situations.
Participate in departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and implement improvements.
Contribute to departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Deliver and maintain property-wide service and satisfaction and contribute to company-wide communication and best practices.
Help enforce applicable internal policies, laws, rules, regulations, and controls.
Implement Encore Boston Harbor core values and property and department standards.
Promote positive, fair, and ethical relations with team members, contractors, and the host and surrounding communities.
Follow department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.