Dispatch/Switchboard Operator

MaineGeneral Health • Augusta, ME

6d

About The Position

We are seeking a reliable and professional Dispatch and Switchboard Operator to manage incoming calls, dispatch security personnel, and provide service to callers. The role receives and directs internal and external calls, provides directory assistance and general information, and communicates codes, alerts, drills, and other announcements according to established policies and protocols, including emergency and disaster management plans. It also includes monitoring for potential or actual security threats and responding in a timely manner; operating answering, beeper, and paging systems to contact personnel and code teams; and maintaining desk directories, on-call lists, reference guides, and related materials. The position is scheduled for 40 hours per week and is non-exempt.

Requirements

• Strong grammar and spelling skills for clear communication.

Nice To Haves

• Previous experience in dispatch, switchboard operation, office work, or customer service is preferred but not required.
• Familiarity with operating a multi-line telephone system.
• Proficiency in Microsoft Office applications.

Responsibilities

• Receive and direct internal and external calls.
• Provide directory assistance and general information.
• Communicate codes, alerts, drills, and other announcements according to established policies and protocols, including emergency and disaster management plans.
• Proactively monitor for potential or actual security threats and respond in a timely manner.
• Operate answering services, beeper systems, and paging systems to contact internal and external personnel and code teams.
• Maintain desk directories, on-call lists, reference guides, and other associated reference materials.

Benefits

• Health, dental, and vision benefits
• Wellness programs and resources
• Leave for new parents
• Earned time plan
• Employee Assistance Program for employees and household members
• Payactiv access to wages before payday
• Tuition reimbursement
• Eligible employees may receive up to 2% of eligible pay in 403(b) company-matching contributions, plus another 2% in the 401(a) retirement income plan
• Insurance plans covering loss of income due to death, terminal illness, or serious injury from accident
• Short-term and long-term disability insurance
• Leadership-supported career development programs and learning resources

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed