Dispatch - Telecommunication Operator

City of Madisonville•Madisonville, KY

About The Position

The Telecommunications Operator receives emergency and non-emergency calls at Central Dispatch and dispatches the appropriate agency to respond. The work significantly affects the safety of the general public and responding agency personnel. The operator monitors police, sheriff, fire, and rescue radio traffic and handles calls involving animal control, alarms, utilities, and other requests. The role also maintains call and dispatch records, enters and retrieves information in computer systems, tracks emergency units, and performs related clerical and operational support duties. Other related duties may be required.

Requirements

High school diploma or GED.
Basic and annual training in telecommunication.
One year of experience with police department and other emergency services operating procedures, the City’s geography, and working under pressure; or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.
Must possess and maintain a valid Kentucky driver’s license.
Must possess and maintain valid LINK/NCIC Operator’s certification and Basic Telecommunications certification.

Responsibilities

Receive emergency and non-emergency calls at Central Dispatch; provide information, answer questions, or refer callers to appropriate staff.
Monitor police, sheriff, fire, and rescue radio traffic, as well as business and residential alarms.
Receive animal-control calls and utility calls after hours, contacting the appropriate on-call department representative when requested.
Log incoming calls and dispatch information via radio console; maintain records of calls and dispatch activity.
Query, enter, and retrieve information in LINK/NCIC and other computer systems, including complaints, wanted or missing persons, citations, warnings, parking tickets, stolen property, and protective or domestic violence orders.
Maintain records, logs, and files; perform clerical support such as typing, filing, faxing, and copying.
Perform daily fire pager tests and participate in severe-weather and emergency-disaster drills.
Track police, sheriff, city/county, and fire units.
Take business and personal messages; look up phone numbers, streets on maps, violation codes, fire laws, ordinances, and schedules.
Read manuals, teletypes, HOT sheets, and related materials.
Operate computers, telephones, radios, LINK terminals, 911 systems, facsimile machines, copiers, alarm boards, TDD/TTY devices, shredders, and other necessary equipment and software.
Maintain and distribute keys for the firing range and area Boy Scout camp to authorized persons.
May serve as Terminal Agency Contact (TAC).
Perform other related duties as required.