FCC & Maintenance Operator/Dispatch (Part Time)

Wynn Resorts•Everett, MA

About The Position

The Encore Boston Harbor Fire Command Center & Maintenance Operator monitors, tests, receives, and relays information, instructions, and work orders to facilities team leaders during standard and emergency conditions. The Operator records and reports information about corrective, preventative, and project work; work in progress; requests for assistance; equipment testing; construction; and fire safety issues. The position responds to inbound communications in the Facilities Control Center and serves as a primary point of contact for local public safety issues. The FCC must be staffed 24/7 and never left unattended. The Operator supports facility safety for guests and employees, departmental processes and scheduling, and an excellent guest and team member experience while maintaining Encore standards.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school diploma or equivalent required.
General computer skills and basic knowledge of Microsoft Office.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Knowledge of basic hand and power tools, testing equipment and materials, chemicals, SDS personal protective equipment, sanitation, and OSHA guidelines.
Knowledge of FCC-approved codes and radio procedures.
Fluency in English; ability to read and interpret policy and procedure manuals, maintenance instructions, and related documents; respond to inquiries; write detailed instructions and correspondence; and present information in individual and group settings.
Ability to perform basic mathematical calculations, decipher reports, and maintain reports upon request.
Ability to meet the physical demands of the role, including regularly talking, hearing, standing, walking, sitting, handling or feeling objects, tools, or controls, reaching, climbing or balancing, and stooping, stretching, bending, kneeling, crouching, or crawling; detect equipment abnormalities using sight, sound, and smell; and lift or maneuver at least 30 pounds.
Ability to work varying schedules to reflect property business needs.
Ability to interact professionally with internal and external guests.

Nice To Haves

Valid Massachusetts driver's license preferred.
Minimum of 3 years of emergency service, dispatch, convention, customer service, or related experience preferred.
Public safety dispatch experience is a plus.
A second language is a plus.

Responsibilities

Contribute to testing the fire suppression and protection system and monitor the stair pressurization system.
Manage the Elevator/Escalators Maintenance System, Building Automated System, and service request system; monitor high-priority equipment and alarms, document requests, and dispatch work orders.
Monitor the Electrical Distribution System.
Update work-in-progress and completed-work statuses, enter fieldwork comments, and dispatch resort requests, turn-ons, shut-offs, emergencies, and repairs.
Perform required preventative maintenance throughout the resort to support safety compliance.
Communicate property maintenance needs to facilities teams and communicate equipment shutdowns and maintenance impacts to internal departments.
Respond to requests from Facilities Leads, Managers, and technicians; receive and prioritize calls concerning repairs, utility issues, hazardous conditions, and emergencies; and answer customer inquiries.
Coordinate with the local fire department regarding hot work, detail check-in and check-out, taking the fire box offline, and emergency notifications.
Maintain memoranda, records, and files, including activity records, labor logs, work orders, inventories, reports, fire and alarm reports, permits, preventative maintenance records, certificates of occupancy, evacuation procedures, and FCC records.
Manage internal and external guest relations and address guest and team member issues as appropriate.
Manage competing priorities and deadlines in stressful, high-pressure situations; contribute to departmental goals, procedures, and operational improvements.
Support departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Deliver property-wide service and satisfaction and contribute to company-wide communication and best practices.
Enforce applicable internal policies, laws, regulations, and controls, and implement Encore values and standards.
Promote positive, fair, and ethical relations with team members, contractors, and the Host and Surrounding Communities.
Follow safety standards and maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.