FB Traditions Cashier Host
About The Position
The FB Traditions Cashier Host greets and hosts guests, accepts payments, and assists staff to support guest satisfaction. The role provides friendly and efficient customer service, helps manage dining-room flow and seating, shares information about menu specials and Wildhorse events, and handles cashier duties and related reconciliation. It may also involve answering room-service calls, taking and delivering orders, and assisting with bussing, table settings, and side work. The position requires compliance with applicable regulations, workplace policies, cash-handling procedures, and safety standards.
Requirements
- At least six months of experience in a position requiring exceptional customer-relations skills.
- At least six months of cashier experience.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to count back change accurately and efficiently.
- Effective verbal communication, ability to provide instruction and respond to questions, and exceptional interpersonal skills.
- Ability to stand and/or walk for long periods, perform repetitive motions with wrists, hands, and fingers, and bend, lift, and maneuver 25 pounds.
- Professional demeanor, appearance, and positive attitude toward employees and guests.
- Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment; permit application must be submitted by the first day of employment.
- High-Security Gaming license clearance required.
- Must be at least 21 years of age.
Responsibilities
- Provide prompt, efficient, and friendly service to ensure guest satisfaction.
- Greet guests, escort them to tables, and provide information about specials.
- Check out the bank and operate the cash register.
- Verify check-in and cash-register reconciliation, and prepare shift-end checkout and reconciliation.
- Accept customer bills and payments and process cash, credit cards, coupons, or comps.
- Maintain knowledge of the current menu, specials, and Wildhorse events.
- Promote guest service and advise Food and Beverage Managers of guest-service issues.
- Assist with seating arrangements, including moving tables and chairs.
- Manage the waiting list and call guests over the public-address system as their turn comes up.
- Follow established cash-handling procedures for cashier and host staff.
- Answer room-service calls, take orders, deliver food to rooms, and verify payment methods.
- Help maintain a smooth flow between guests and servers in the dining room.
- Assist with table bussing, settings, and side work as needed.
- Address guest questions and concerns promptly and professionally, referring disputes or conflicts to a supervisor.
- Comply with regulatory laws, the employee handbook, department policies and procedures, and safety codes.
- Promote a clean, safe, and healthy work environment and promptly report concerns to a supervisor.
- Operate equipment, tools, and materials safely.
- Promote internal guest-service standards through courteous and respectful behavior.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
