FAST Service Specialist

K2 Services•Kansas City, MO

11d•$20 - $23

About The Position

The FAST Service Specialist is a client-facing workplace services professional who delivers integrated support across mail, copy, reception, hospitality, and facilities functions. The role helps ensure smooth daily operations in client office environments by providing high-quality administrative and workplace support. It may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This is a non-exempt position. The schedule is Monday through Friday, with eight-hour shifts scheduled between 7:00 a.m. and 7:00 p.m. The employee must be flexible to work shifts such as 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., 9:00 a.m.–6:00 p.m., or 10:00 a.m.–7:00 p.m. The full-time position is 40 hours per week and may involve schedule changes and work locations to cover absences and vacations. Reliable transportation is required for commuting to locations in the Kansas City and Overland Park areas. Compensation is $20.00 to $23.00 per hour, with possible eligibility for an annual bonus. Actual compensation within the range depends on location, skills, experience, and qualifications. Eligible employees receive medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.

Requirements

High school diploma or GED.
At least 1 year of work experience in a customer service field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods.
Ability to work any eight-hour shift between 7:00 a.m. and 7:00 p.m., Monday through Friday.
Reliable transportation to commute to locations in the Kansas City and Overland Park areas.

Responsibilities

Answer incoming telephone calls and route them to the appropriate person.
Greet and announce visitors in a friendly and professional manner.
Coordinate and maintain client conference rooms, common areas, and kitchens; inspect rooms to ensure they are clean, stocked, and ready for use.
Organize and distribute client kitchen supplies, maintain inventory, and order supplies as needed.
Meter, sort, and distribute mail and accountable packages according to schedule.
Accurately produce copy, print, and scan projects according to written instructions.
Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
Perform facilities support, which may include hanging pictures, small office moves, cleaning services, and communicating building or equipment concerns to key client contacts.
Adjust weekly schedules and work locations as needed to cover absences and vacations.