FAST Service Specialist

K2 Services•Austin, TX

11d•$20 - $23•Onsite

About The Position

The FAST Service Specialist is a client-facing workplace services professional who delivers integrated support across mail, copy, reception, hospitality, and facilities functions. The role helps ensure smooth daily operations in client office environments by providing high-quality administrative and workplace support. It may involve supporting multiple client sites within the Austin metropolitan area and requires flexibility, professionalism, and strong customer service skills. The position is classified as non-exempt. The schedule is Monday through Friday, with eight-hour shifts scheduled between 7:00 a.m. and 7:00 p.m. Employees must be flexible to work any of the stated shift windows: 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., 9:00 a.m.–6:00 p.m., or 10:00 a.m.–7:00 p.m. The role is full-time at 40 hours per week, and weekly schedules and work locations may change to cover absences and vacations. Compensation ranges from $20.00 to $23.00 per hour, with possible eligibility for an annual bonus. Actual compensation within the range depends on location, skills, experience, and qualifications. Eligible employees have access to medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.

Requirements

High school diploma or GED.
At least 1 year of work experience in a customer service field.
Ability to multitask while maintaining attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 pounds or more.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75-pound load capacity.
Ability to walk, bend, kneel, stand, or sit for extended periods.
Ability to work eight-hour shifts between 7:00 a.m. and 7:00 p.m., Monday through Friday.
Reliable transportation to commute to client locations in and around the Austin metropolitan area.

Responsibilities

Answer incoming telephone calls and route them to the appropriate person.
Greet and announce visitors in a friendly and professional manner.
Coordinate and maintain client conference rooms, common areas, and kitchens; inspect rooms to ensure they are clean, stocked, and ready for use.
Organize and distribute client kitchen supplies, maintain inventory, and order supplies as needed.
Meter, sort, and distribute mail and accountable packages according to schedule.
Accurately produce copy, print, and scan projects according to written instructions.
Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
Perform facilities tasks that may include hanging pictures, small office moves, and cleaning services.
Communicate with key client contacts about building or equipment concerns.
Cover absences and vacations, including adapting to potential schedule and work-location changes.