FAST Service Specialist

K2 Services•New York, NY

8d•$21•Onsite

About The Position

Opensity Solutions is seeking a professional, customer service-focused FAST Service Specialist to provide administrative support at a client’s office. Services may include copy, print, mail, hospitality, facilities, and reception support. This client-facing role supports multiple Opensity client sites within a defined geographic market and offers opportunities for career growth. The weekly schedule may change to cover absences and vacations, including changes to work locations. Limited coverage travel to Stamford, Connecticut, and Newark and Secaucus, New Jersey, is required; travel expenses are reimbursed. Opensity is a tech-enabled managed services organization serving law firms, financial institutions, and professional services firms. Its services include technology solutions, document processing and administrative support, marketing and communications, billing services, records and information governance, workflow automation, consulting, and hospitality and facilities services. The company emphasizes inclusive, equitable, and accessible employment practices and provides reasonable accommodation throughout recruitment and employment.

Requirements

High school diploma or GED.
At least 1 year of work experience in a customer service field.
Ability to multitask with attention to detail.
Ability to resolve issues professionally and tactfully.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a 75-pound load capacity.
Ability to walk, bend, kneel, stand, or sit for extended periods.
Agreement to complete and pass applicable client-specific background checks as a condition of employment.

Responsibilities

Meter, sort, and distribute mail and accountable packages according to schedule.
Produce copy, print, and scan projects accurately according to written instructions.
Answer incoming telephone calls and route them to the appropriate person.
Greet and announce visitors in a friendly and professional manner.
Coordinate and maintain client conference rooms, common areas, and kitchens; inspect rooms to ensure they are clean, stocked, and ready for use.
Organize and distribute client kitchen supplies, maintain inventory, and order supplies as needed.
Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
Perform facilities services, which may include hanging pictures, small office moves, and cleaning services.
Communicate with key client contacts about building or equipment concerns.
Adjust weekly work schedules and work locations to cover absences and vacations.
Travel on a limited basis to client sites in Stamford, CT, and Newark and Secaucus, NJ, for coverage.