(USA) Fashion Coach

Walmart • Willow Grove, PA

17h • Onsite

About The Position

The Fashion Coach supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting a workplace where associates feel they belong. The role coordinates and oversees work activities and assignments, builds relationships with stakeholders, supports business plans and initiatives, establishes objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning.

The Fashion Coach leads teams by teaching, training, listening, touring stores and providing feedback, communicating with associates at all levels, and guiding the implementation of business solutions and company changes. The role models customer service, supports customer-service initiatives, resolves customer issues, and develops action plans and process improvements to improve the customer experience.

The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It also drives the designated store area's financial performance and sales by reviewing P&L statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow and operational processes, and implementing plans to mitigate shrink and achieve sales and profit goals.

The role is expected to demonstrate Walmart’s values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. This includes fostering belonging, building trusting relationships, developing others, acting honestly and fairly, putting customers first, making informed decisions, and pursuing continuous improvement.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Complete and successfully pass all job-required training and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Hire, train, mentor, and develop hourly associates; assign duties, set expectations, recognize contributions, and support staffing needs.
• Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
• Set and communicate goals and objectives, measure progress, build accountability, address improvement opportunities, and promote continuous learning.
• Lead teams through teaching, training, listening, store tours and feedback, and communication and collaboration across associate levels.
• Guide associates in store operations, technology, business initiatives, merchandising, company direction, and implementation of company changes and business solutions.
• Model customer-service standards and the One Best Way service model; support customer-service initiatives and ensure customer needs, complaints, and issues are resolved.
• Develop and implement action plans to correct customer-service deficiencies and improve the customer experience.
• Ensure compliance with company policies and procedures and support Walmart's mission, values, ethics, and integrity standards, including use of the Open Door Policy.
• Drive the designated store area's financial performance and sales by reviewing P&L statements, assisting with budgeting and forecasting, and controlling expenses.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Foster belonging, teamwork, trusting relationships, effective communication, and associate development while recognizing others' contributions.
• Make informed decisions, put customers first, support others through change, and drive continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed