(USA) Fashion Coach
About The Position
The Fashion Coach provides supervision, training, and development for hourly associates, including hiring, mentoring, assigning duties, setting expectations, and recognizing contributions. The role coordinates and oversees job-related activities, builds relationships with stakeholders, supports business initiatives, establishes goals, measures progress, addresses improvement opportunities, and promotes continuous learning. The Fashion Coach leads teams through active listening, training, store tours and feedback, and collaboration with associates at all levels on store operations, technology, merchandising, and company direction. The position models exceptional customer service, supports customer-service initiatives, resolves customer concerns, and develops action plans to improve the customer experience. It also ensures adherence to company policies, procedures, values, and ethics, and supports the Open Door Policy. The role drives sales and financial performance for the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory processes, and developing plans to reduce shrink and achieve sales and profit goals. The position is based at the Walmart location at 3411 E Kolonels Way, Port Angeles, Washington.
Requirements
- At least two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required training and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Hire, train, mentor, and develop hourly associates; assign duties, set clear expectations, and provide recognition.
- Build relationships with key stakeholders and coordinate activities that support customer and business needs.
- Communicate goals and objectives, measure progress, establish accountability, and address improvement opportunities.
- Lead teams through teaching, active listening, store tours, feedback, and communication about store operations, technology, merchandising, and company direction.
- Guide associates through company change efforts and provide expectations and direction for implementing business solutions.
- Model customer-service standards and support customer-service initiatives and community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and Open Door Policy.
- Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Promote an inclusive workplace, build trusting relationships, communicate positively, and help associates thrive and perform.
- Support continuous improvement, learning, adoption of new technologies and skills, and organizational change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
