Fan Ambassador (Part Time)

Cosm•The Colony, TX

About The Position

The Fan Ambassador is a part-time Guest Services role focused on delivering a memorable, high-quality hospitality experience to fans. Team members welcome arriving guests, assist with ticket sales, sell and restock retail items, scan tickets, thank departing fans, and respond to questions or concerns. The role may also include answering telephone calls, ushering guests throughout the venue, helping with event setup and breakdown, and supporting the safety and well-being of fans and team members. The successful candidate follows Cosm’s service principles, policies, procedures, training materials, and employee handbook. They work cooperatively with the team, communicate positively and professionally, remain knowledgeable about company products, services, promotions, and events, and follow supervisor direction. Duties may change or be added as business needs require.

Requirements

Excellent communication and professional interpersonal skills.
Fluent in English and able to write in basic English.
Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
Able to work well in a fast-paced environment and under pressure.
Good time management skills.
Able to continuously stand and walk, and lift up to 10 pounds.
Able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
Able to occasionally kneel and lift up to 50 pounds.
Able to seldom sit, climb, push, pull, and lift over 50 pounds.

Nice To Haves

Previous guest services experience.
Previous retail experience.

Responsibilities

Welcome arriving fans and ensure they receive care throughout their visit, from arrival through departure.
Assist with ticket sales and scan tickets.
Sell and restock retail items.
Thank departing fans and respond to fan questions or concerns.
Answer telephone calls and usher fans throughout the venue as needed.
Assist with event setup and breakdown.
Help ensure the safety and well-being of fans and team members.
Follow Cosm’s Pillars of Service, company policies, procedures, training materials, and employee handbook.
Help other team members using a one-team approach to support guest satisfaction.
Interact with guests, coworkers, and managers in a positive, friendly, and professional manner.
Stay knowledgeable about company products, services, current promotions, and recurring events.
Follow supervisors’ directions, including requests for side work and cleaning.
Work a variety of shifts according to operational needs, including late hours, holidays, and weekends.
Follow company and state safety guidelines.