Fan Ambassadors - Fan Ambassador

Orlando City/Orlando Pride•Orlando, FL

9d•Onsite

About The Position

The Fan Ambassador is a part-time, hourly, non-exempt position on the Facility Operations Team within the Guest Experience Department at Inter&Co Stadium. Fan Ambassadors help provide a positive experience for guests attending stadium events by welcoming them, checking tickets, listening to their needs, providing accurate information, and communicating issues and feedback to Guest Experience leadership. The role involves engaging with fans throughout the stadium and exterior Fan Zone and collaborating with other stadium staff as needed.

Requirements

Must be at least 18 years old.
Must be able to pass a background check.
Must be able to attain and maintain SafeSport certification.
Must be able to stand for a minimum of 4 to 5 hours at a time.
Must be able to work outdoors in changing weather conditions for extended periods.
Must have reliable transportation and be available for all scheduled shifts.
Must be available for at least 80% of Orlando City home matches, including preseason, postseason, and cup matches; the home opener and match against Inter Miami are mandatory.
Must be available for at least 80% of Orlando Pride home matches, including preseason, postseason, and cup matches.
Must be available for at least 80% of events held at Inter&Co Stadium, including Orlando City and Orlando Pride matches and UFL Storm games.
Must be available to work nights, weekends, and holidays if necessary.
Ability to handle stressful customer-service situations with poise and professionalism.
Excellent oral and written communication skills.

Nice To Haves

Customer service experience in a sporting or entertainment venue is preferred.
Knowledge of soccer is preferred but not required.

Responsibilities

Welcome guests and assist with their needs, anticipating questions and providing a positive experience.
Deliver customer service to fans entering and leaving Inter&Co Stadium using the Club’s “Gold Standard” service philosophy.
Provide accurate directions to seating sections and key locations in and around Inter&Co Stadium.
Proactively engage with fans throughout the stadium and exterior Fan Zone.
Listen to fan concerns and report them appropriately.
Maintain extensive knowledge of stadium policies, services, and amenities.
Accurately communicate key messages to guests.
Maintain an approachable, professional, and empathetic attitude.
Be punctual and reliable for attendance and scheduled shifts.
Collaborate as needed with security, food service, ticket operations, merchandise, housekeeping, and maintenance staff.
Perform other duties as assigned.