R1462H - Family Support Coordinator

LifeGift • Houston, TX

6d

About The Position

LifeGift is seeking a Family Support Coordinator to support its mission of facilitating lifesaving organ and tissue transplants. The role responds to inquiries and follow-up requests from donor families, recipients, transplant centers, and other Organ Procurement Organizations (OPOs), primarily by telephone or email. It also helps resolve concerns from donor families, coordinates recipient follow-up with transplant centers and tissue banks, and supports other Communications Department initiatives. The position requires the ability to attain hospital badge and electronic medical record (EMR) access at all LifeGift hospital partners.

Requirements

• Bachelor of Arts or Bachelor of Science degree in behavioral sciences, life sciences, or psychology, or two years of OPO experience.
• Prior experience as an executive assistant with administrative duties, or similar high-volume experience, including one year of experience in a healthcare setting.
• Ability to attain Hospital Badge and EMR Access from all LifeGift hospital partners as a condition of employment.

Nice To Haves

• Previous experience in grief counseling, donor family relations, patient advocacy, organ or tissue procurement, or a transplant center.

Responsibilities

• Respond to inquiries and follow-up requests from donor families, recipients, transplant centers, and fellow Organ Procurement Organizations within a reasonable amount of time by telephone or email.
• Resolve concerns from donor families who are less than satisfied and follow up as appropriate.
• Collaborate with transplant centers and tissue banks to address recipient follow-up requests from donor families.
• Support other Communications Department initiatives as appropriate.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, long-term disability, and short-term disability coverage.
• Pre-tax FSAs and HSAs to which LifeGift contributes.
• 403(b) and 401(a) retirement plans with the opportunity for a generous match.
• Tuition reimbursement.
• Vacation and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level