Per Diem Family Support Associate

High Point & Affiliated Organizations • Taunton, MA

5d • $18 - $23 • Onsite

About The Position

SEMCOA is hiring a Per Diem Family Support Associate at its Taunton Family Center in Taunton, Massachusetts. SEMCOA advocates for and supports individuals, families, and communities affected by substance use, mental illness, domestic violence, homelessness, and parenting needs. Its services include emergency family shelters, residential recovery treatment, housing stability programs, sober houses, and family preservation and healthy families programs.

The Family Support Associate helps maintain a safe, clean, and therapeutic environment for families at the center. The role includes monitoring residents and the facility, documenting observations and required records, supporting arrivals and departures, providing orientation and local resources, and responding appropriately to emergencies. The position is per diem, with scheduled shifts on Mondays and Thursdays from 4 p.m. to midnight and Saturdays and Sundays from 8 a.m. to 4 p.m. Pay is $18–$23 per hour, dependent on experience.

Requirements

• TB screening.
• CPR certification.
• HPAO crisis de-escalation program training.
• Confidentiality training covering 42 CFR Part 2 and HIPAA (45 CFR Parts 160 and 164).
• Therapeutic boundaries training.
• Ability to care for diverse populations.
• Incident report training.
• All Hazards training.
• Infection control training.
• Ability to lift 50 pounds.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• A high school diploma or equivalent GED is preferred.

Nice To Haves

• One year of experience in the substance use or behavioral health field is preferred but not required.

Responsibilities

• Comply with federal confidentiality regulations regarding 42 CFR Part 2 and HIPAA.
• Review and follow the posted shift assignment at the beginning of each shift.
• Observe and account for all patients to ensure safety, entering patient-status findings in the EHR at least hourly.
• Monitor the milieu, including bathrooms and the group room, to maintain a safe, clean, and therapeutic environment hourly or as needed.
• Understand emergency procedures and codes, and remain calm during crises.
• Maintain therapeutic boundaries by setting limits and enforcing rules respectfully.
• Conduct room inspections according to policy and perform bag searches when directed.
• Keep the unit neat and clean, complete end-of-shift duties, and restock supplies as needed.
• Attend supervision with the assigned supervisor twice monthly or as needed, and attend mandatory meetings.
• Maintain logs, including the sign-out book, visitor book, chore sheet, FSA shift checklist, and drill roster.
• Complete incident and environmental report forms when required.
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines, and DHCD Uniform Shelter Rules.
• Understand the required process for filing 51A reports concerning child abuse and neglect, in accordance with company policy.
• Welcome families and conduct a thorough orientation upon arrival.
• Maintain strong rapport and open communication with participants.
• Complete admission and discharge documentation, when applicable.
• Provide families with informational resources about the surrounding area.
• Complete at least three facility checks per shift, paying particular attention to alarms and locks.
• Model appropriate parenting techniques for families.
• Relieve coworkers on time and never leave the facility unattended.
• Help prepare a vacated room or unit for an arriving family.
• Assist with program cleaning as needed.
• Perform other duties as assigned by the Program Director or COO.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Long- and short-term disability.
• Discounted auto, home, and renters' insurance.
• 403(b) retirement plan.
• FSA and DSA.
• PMLA.
• Employee Assistance Program.
• Bonuses and referral benefits.
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach.
• Education days to use toward CEUs.
• Free meals at select programs when available.
• Unmatched leave time; full-time employees can earn up to three weeks in their first year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED