Per Diem Support Staff

Jewish Family Service of Los Angeles•West Hollywood, CA

7d•$22 - $25

About The Position

Jewish Family Service LA (JFSLA) is a comprehensive network of services supporting individuals and families of all ages and identities throughout Los Angeles. The organization emphasizes responsibility, professionalism, integrity, inclusion, and connectedness, and offers staff a comprehensive benefits package and a nurturing environment. Under the direct supervision of the West Hollywood Comprehensive Service Center (WHCSC) Program Director, the Per Diem Support Staff member provides front desk, reception, customer service, translation, and general office support as needed. The position may support services at the WHCSC office and/or the Plummer Park front desk to ensure visitors, clients, and callers receive timely, professional, and welcoming assistance. This per diem role provides coverage on an as-needed basis for employee absences, including sick leave and vacation leave, as well as other temporary staffing needs. Hours are not guaranteed and vary according to program and operational requirements.

Requirements

At least 1 year of experience in an office environment.
Exceptional customer service and communication skills.
Excellent phone presence, etiquette, and professionalism.
Ability to communicate effectively and tactfully with people at all levels, in person, by email, and by phone.
Outgoing, friendly, and sensitive to people's needs.
Ability to multitask while remaining flexible and attentive to detail.
Knowledge of basic office equipment.
Ability to function independently and work effectively with a wide variety of individuals.
Ability to maintain the confidentiality of client information.
Cultural sensitivity and ability to work with a multicultural client/customer population.
Must pass a criminal background check (Live Scan fingerprinting) before beginning employment.

Nice To Haves

Bilingual written and spoken Russian and English is highly desired.
Excellent computer skills and experience with Microsoft applications are preferred.
Experience with basic data entry is preferred.

Responsibilities

Greet and direct visitors with a warm welcome.
Manage the front desk reception area, answer phone calls, and assist visitors, clients, and customers.
Provide reception support and translation assistance at the Plummer Park front desk as needed.
Receive drop-in visitors and provide general directions, information, and assistance.
Screen visitors, telephone calls, and mail for program staff, providing information when judgment, knowledge, confidentiality, and interpretation of policies and procedures are necessary.
Manage client appointment schedules.
Use the client information management system to enter, update, and maintain accurate client information as needed.
Remain informed about current WHCSC programs, events, services, and activities.
Become familiar with the daily schedule for the entire building provided by the Park Office.
Maintain cooperative working relationships with WHCSC staff, Park Office staff, and community partners.
Provide backup support for WHCSC office support staff when needed.
Perform other related duties as assigned.