Family Support Assistant

Guadalupe Centers•Kansas City, MO

2d•$18 - $22

About The Position

The Family Support Assistant provides administrative and program support to staff in the Guadalupe Centers (GCI) Family Support Building. The role serves as a front-line point of contact for clients and visitors and supports reception, client pre-screening and intake, call routing, information and referrals, and the Family Support team’s administrative and operational work. The position supports client services and front-office operations; maintains client records and program documentation; assists with food pantry operations; and coordinates administrative needs for the Director of Family Support and other department activities. It works with multiple program areas and requires frequent interaction with clients, visitors, staff, and community partners, as well as confidentiality, professionalism, discretion, and cultural responsiveness. The position operates primarily in a professional office environment within a human services nonprofit. Work may also take place in reception, administrative, client intake, and food pantry support areas. The setting can be fast-paced, with frequent interruptions, multiple priorities, and emotionally sensitive situations. Occasional evening or weekend work may be required to support agency operations, meetings, or events.

Requirements

High school diploma or GED.
Bilingual in English and Spanish, oral and written.
At least one year of experience in a social service, administrative, reception, or office support setting.
Proficiency in Microsoft Office Suite, Google Workspace, and standard office equipment.
Strong communication, organizational, and customer service skills.
Ability to maintain confidentiality and work effectively with diverse populations in a respectful and professional manner.
Ability to pass a background check and drug screening.

Nice To Haves

Associate’s degree in Social Services or a related field.
Additional experience in a nonprofit, human services, or community-based setting.
Knowledge of community resources and culturally responsive service delivery.
Availability to work occasional evenings or weekends as needed.

Responsibilities

Operate the Family Support Building phone system, log incoming calls, and route calls to appropriate program areas, including Substance Use, Family Support, Mental Health Support, and Workforce Development.
Serve as a primary point of contact for clients, visitors, staff, and departmental teams by providing information, referrals, and general assistance.
Assist clients with AHAVA registration packets and maintain a ledger for people ineligible for Guadalupe Centers, Inc. services.
Manage client sign-in sheets and help maintain a welcoming, organized, and professional front office.
Schedule food pantry appointments and verify client eligibility requirements.
Maintain accurate client records and required documentation, including Mental Health Therapy Registration spreadsheets and data entry into MaacLink.
Support client files and records by scanning, filing, copying, faxing, emailing, and organizing documents.
Assist with food pantry operations, including inventory and replenishment, daily temperature logs, and food delivery as needed.
Prepare purchase orders for submission to the Accounting Department.
Collaborate with staff across program areas to support and enhance service delivery.
Provide administrative support to the Director of Family Support, including calendar management, office coordination, and preparation of documents, correspondence, and other materials.
Maintain office supplies and coordinate with Facilities or IT for equipment, meeting, and workspace setup.
Support preparation and on-site coordination for internal and external meetings and events.
Perform other related duties as assigned.