Family Support Assistant

Guadalupe Centers•Kansas City, KS

1d•Onsite

About The Position

The Family Support Assistant provides administrative and program support to staff in the Guadalupe Centers (GCI) Family Support Building. This role serves as a front-line contact for clients and visitors, handling receptionist duties, client pre-screening and intake support, incoming-call routing, information and referrals, and administrative and operational tasks for the Family Support team. The position works across multiple program areas and supports client records, food pantry operations, office coordination, and meetings and events. It operates primarily in a professional office environment within a human services nonprofit setting, with frequent interaction with clients, visitors, staff, and community partners. The work may take place in reception, administrative, client-intake, and food-pantry areas. The environment can be fast-paced, with frequent interruptions, competing priorities, and emotionally sensitive situations requiring professionalism, discretion, and cultural responsiveness. Occasional evening or weekend work may be required. The role involves regular talking and hearing, close and other specified visual abilities, and standing, walking, handling objects, and reaching. It may occasionally require lifting office products and supplies weighing up to 20 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Bilingual in English and Spanish, both orally and in writing.
At least one year of experience in a social service, administrative, reception, or office support setting.
Proficiency in Microsoft Office Suite, Google Workspace, and standard office equipment.
Strong communication, organizational, and customer service skills.
Ability to maintain confidentiality and work effectively and respectfully with diverse populations.
Ability to pass a background check and drug screening.
Ability to meet the position’s physical demands, including standing, walking, handling objects, reaching, and occasionally lifting up to 20 pounds; reasonable accommodations may be made.
Ability to manage frequent interruptions and multiple priorities and handle emotionally sensitive situations with professionalism, discretion, and cultural responsiveness.

Nice To Haves

Associate’s degree in Social Services or a related field.
Additional experience in a nonprofit, human services, or community-based setting.
Knowledge of community resources and culturally responsive service delivery.
Availability to work occasional evenings or weekends as needed.

Responsibilities

Operate the Family Support Building phone system, log incoming calls, and route calls to the appropriate program areas.
Serve as a primary point of contact for clients, visitors, staff, and departmental teams by providing information, referrals, and general assistance.
Assist clients with AHAVA registration packets and maintain a ledger for individuals ineligible for GCI services.
Manage client sign-in sheets and help maintain a welcoming, organized, and professional front office.
Schedule food pantry appointments and verify client eligibility requirements.
Maintain accurate client records and required documentation, including Mental Health Therapy Registration spreadsheets and data entry into MaacLink.
Support client files and records by scanning, filing, copying, faxing, emailing, and organizing documents.
Assist with food pantry operations, including inventory, replenishment, daily temperature logs, and food delivery as needed.
Prepare purchase orders for submission to the Accounting Department.
Collaborate with staff across program areas to support and enhance service delivery.
Provide administrative support to the Director of Family Support, including calendar management, office coordination, and preparation of documents, correspondence, and other materials.
Maintain office supplies and coordinate with Facilities or IT for equipment, meeting, and workspace setup.
Support preparation and on-site coordination for internal and external meetings and events.
Perform other related duties as assigned.