Shelter Monitor - SOP

Mission Action•Sf, CA

5d•Onsite

About The Position

Mission Action’s BVHM Family Emergency Shelter uses a school gym to provide emergency shelter for up to 20 families at a time. The program operates every day of the year during evening and overnight hours and provides coordinated, compassionate, high-quality services to youth and families experiencing homelessness. Shelter Monitors are responsible for site operations and security and for supervising shelter youth and families under the supervision of the Stay Over Program Manager and the Director of Community Services. Both full-time and part-time monitors are sought. Shifts vary by weekday and weekend and may range from 18 to 40 hours per week. The position pays $23.75 per hour and requires weekend and overnight availability.

Requirements

Strong commitment to serving low-income and underserved communities and ability to relate to and communicate with a broad range of clients and colleagues.
Commitment to social justice issues and familiarity with Mission Action’s mission and organizational work.
At least one year of experience providing services to low-income, homeless youth and families.
Ability to remain awake and alert for the entire shift.
Written and oral communication skills in English.
Basic computer proficiency, including MS Word and email.
High school diploma or equivalent.
CPR/First Aid certification within three months of hire.
Must obtain TB and background clearance upon hire.

Nice To Haves

Spanish bilingual ability; sufficient speaking and writing skills to provide instructions and basic communication are required for bilingual Spanish, and fluency is strongly preferred.
Experience working with underprivileged adults or day laborers, LGBTQ communities, and/or immigrant communities.
Volunteer experience, customer service experience, and transferable skills will be considered.

Responsibilities

Ensure the safety and security of the shelter site and respond to emergencies as needed.
Consistently enforce shelter policies for staff and youth and family participants.
Understand and explain shelter rules and grievance policies.
Schedule shelter hearings.
Report regularly to shelter management using daily logs, forms, email, and phone calls, and provide relevant shelter data for contract and grant reports.
Report repair and maintenance issues to the Director of Operations.
Facilitate guests’ daily shelter check-in and check-out.
Mediate and de-escalate conflicts.
Complete mandated reporter training and certification and report suspected child abuse or neglect as needed.
Remain awake and alert throughout assigned shifts and ensure other night staff do the same.
Participate in fundraising and organizing efforts as needed.
Attend organizational and departmental meetings, trainings, and activities.
Maintain a professional attitude and work ethic.
Comply with Mission Action policies and procedures and laws pertaining to the organization’s operations.
Perform other duties as assigned.