Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a customer service eligibility specialist serving clients of Adult and Family Services. The role provides first-contact resolution for clients who conduct business through the virtual eligibility center or online platforms. Customer contact is primarily by phone, including incoming and outgoing calls. The position is designed for telework/work from home, subject to Agency Director approval. The employee must complete mandatory in-office training, including JumpSTARt Training at a regional training facility; travel and lodging for that training are paid. The first 120 days are spent training in an office setting, and performance is evaluated before the employee may work from home full-time. In-person training is provided. Travel is occasional, and the employee must possess a valid driver’s license and maintain required car insurance. The position is located in Woodward, Oklahoma. Annual salary is $37,440 for Level I (H14A) or $40,248 for Level II (H14B), plus full state employee benefits.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor’s degree; or an associate’s degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination of education and experience, substituting one year of professional business, public sector, or social work experience for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
- Must attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
- Must possess a valid driver’s license and maintain required car insurance.
- Customer service, flexibility, and organizational skills for work in a fast-paced environment.
Nice To Haves
- Previous call center experience may be preferred.
Responsibilities
- Interview clients and process electronic applications and renewals for Adult and Family Services programs, including SNAP, child care, and medical programs.
- Interpret and apply policies and procedures.
- Provide clear documentation of casework.
- Independently perform complex tasks.
- Provide first-contact resolution to clients using the virtual eligibility center or online platforms.
- Handle customer contact primarily through incoming and outgoing phone calls.
Benefits
- Full state employee benefits.
- Travel and lodging paid for mandatory JumpSTARt Training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
