Family Services Specialist I/II
Oklahoma Human Services•Ponca City, OK
•$37,440 - $40,248•Onsite
About The Position
The Family Services Specialist I/II assesses clients’ needs and determines eligibility for Adult and Family Services programs. The position is full-time and based in an office in Ponca City, Oklahoma, with a Monday-through-Friday schedule from 8:00 AM to 5:00 PM. Travel is occasional. The employee must have a valid driver’s license and maintain required car insurance. Mandatory in-office training is required, including JumpSTARt Training at a regional training facility; travel and lodging for that training are paid.
Requirements
- For Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- For Level II: A bachelor’s degree; or an associate’s degree plus two years of relevant administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination of education and experience, substituting one year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
- Possess a valid driver’s license and maintain required car insurance.
- Attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
Responsibilities
- Greet clients professionally and kindly in an OKDHS retail space.
- Assess individuals’ needs and determine eligibility for specific Adult and Family Services programs.
- Interview clients in person in an office setting or by phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate referrals to community resources.
- Participate in individual and staff conferences.
- Attend all mandatory training associated with the position.
Benefits
- Full state employee benefits
- Travel and lodging paid for JumpSTARt Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
