Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a full-time position in an office setting in McAlester, Oklahoma, with a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role serves clients in an OKDHS retail space and assesses needs to determine eligibility for Adult and Family Services programs. The specialist interviews clients in person or by phone, manages a caseload, documents eligibility decisions, and connects clients with appropriate community resources. Occasional travel is required, and the employee must have a valid driver's license and maintain required car insurance. The position requires mandatory training, including in-office training and JumpSTARt Training at a regional training facility; travel and lodging for that training are paid.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor’s degree; or an associate’s degree plus two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting one year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
- Possess a valid driver's license and maintain required car insurance.
- Attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
Responsibilities
- Greet clients professionally and kindly in an OKDHS retail space.
- Assess individuals’ needs and determine eligibility for Adult and Family Services programs.
- Interview clients in an office setting or by phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate referrals to community resources.
- Participate in individual and staff conferences.
- Attend all mandatory training associated with the position.
Benefits
- Full State Employee Benefits
- Travel and lodging paid for JumpSTARt Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
