Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a full-time position in an office setting, located in Shawnee, Oklahoma. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Travel is occasional, and the employee must have a valid driver's license and maintain required car insurance. Mandatory in-office training is required, including JumpSTARt Training at a regional training facility; travel and lodging for that training are paid. The role supports Adult and Family Services by assisting clients, assessing their needs, determining eligibility for programs, managing a caseload, completing documentation, and making referrals to community resources. The position is in the Oklahoma Civil Service. OKDHS is a Fair Chance Employer.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor's degree; or an associate's degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination of education and experience, substituting one year of experience in a professional business, public sector, or social work environment for each year of the bachelor's degree; or two years of experience as a Family Services Specialist.
- Must possess a valid driver's license and maintain required car insurance.
- Must attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
Responsibilities
- Greet clients professionally and kindly in an OKDHS retail space.
- Assess individuals' needs and determine eligibility for specific Adult and Family Services programs.
- Interview clients in an office setting or by phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate referrals to community resources.
- Participate in individual and staff conferences.
- Attend all mandatory training associated with the position.
Benefits
- Full State Employee Benefits
- Travel and lodging paid for JumpSTARt Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
