Family Services Specialist I/II
About The Position
This full-time position is based in an office setting in Oklahoma City, Oklahoma, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. Travel is occasional. The employee must have a valid driver’s license and maintain required car insurance. The role requires attendance at mandatory in-office training, including JumpSTARt Training at a regional training facility; travel and lodging for this training are paid. The position serves clients in an OKDHS retail space and supports Adult and Family Services by assessing client needs, determining program eligibility, managing a caseload, completing documentation, and connecting clients with community resources. The role participates in individual and staff conferences and requires attendance at all mandatory position-related training. Annual salary is $37,440.00 for Level I (H14A) or $40,248.00 for Level II (H14B), plus full state employee benefits. This is an Oklahoma Civil Service position. OKDHS is a Fair Chance Employer.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor’s degree; or an associate’s degree plus two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting one year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
- Must possess a valid driver’s license and maintain required car insurance.
- Must attend mandatory in-office training, including JumpSTARt Training at a regional training facility, and all other mandatory training associated with the position.
Responsibilities
- Greet clients professionally and kindly in an OKDHS retail space.
- Assess individuals’ needs and determine eligibility for specific Adult and Family Services programs.
- Interview clients in an office setting or by phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate referrals to community resources.
- Participate in individual and staff conferences.
- Attend all mandatory training associated with the position.
Benefits
- Full state employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
