Family Service Representative

DSP Connections•Salem, OR

1d•$56,000 - $56,000•Onsite

About The Position

The Family Service Representative joins the Care Team and balances relationships with County Service Coordinators, clients, families, and Direct Support Professionals (DSPs). The role oversees a caseload of clients, completes regular check-ins, and directs support needs. It is a growing position in a dynamic company, with titles and responsibilities that may change as the company grows. The schedule is in-office, Monday through Friday, 8 a.m. to 5 p.m., with some flexibility potentially required to support families’ needs.

Requirements

Minimum age of 18.
At least one year of experience in the I/DD industry.
High school diploma or equivalent.
Clearance through a federal background check.
Ability to accept guidance and supervision.
Professional demeanor.
Understanding of families’ needs.
Drive to help others.
Flexible, charismatic, and can-do approach.

Responsibilities

Organize client supports.
Manage crisis situations.
Check and respond to emails, calls, and texts daily.
Complete client intakes.
Visit clients and families regularly in their homes.
Maintain ongoing communication with clients, families, and Service Coordinators.
Provide ongoing support to families, clients, and DSPs.
Attend regular team meetings.