Sales Professionl

SCI Shared Resources•Laurel, MD

11d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and serves as the primary contact for families. The counselor supports families through listening, honest communication, and genuine concern, learns their unique needs, and offers valuable solutions. The position also connects families with pre-planning options and provides continuity from at-need services through aftercare and future planning.

Requirements

High school diploma or equivalent.
A current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours, including up to 12 hours in a day at times.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of college, or equivalent education and experience.
1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for leads for at least 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services and arrangements to families and referred families.
Respond to client inquiries promptly and respectfully, and stay in touch to ensure family satisfaction.
Understand each family’s needs and offer appropriate solutions.
Prepare for appointments and complete procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service.
Review prior services and contacts with families to prepare for current needs or sales.
Share family concerns with the SCI team.
Maintain the required insurance license if required by state or provincial law.
Pass the company’s internal presentation certification within 30 days of hire.