Sales Professionl

Service Corporation International•Laurel, MD

13d•$50,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue and the primary contact for families. The counselor generates leads through daily prospecting, referrals, and community networking; presents arrangements to families; and tracks activity to ensure productivity. They build relationships by listening to families, understanding their individual needs, offering appropriate solutions, responding to inquiries, preparing for appointments, and following through on concerns and requests. The role also earns referrals by building trust and educating families about the benefits of pre-planning. The counselor works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service, maintain continuity from at-need services through aftercare and future planning, review prior family services and contacts, and share family concerns with the team.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Flexible availability, including the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day and hold oneself accountable for lead-generation activity.
Obtain referrals from families served by the location.
Build community and civic relationships through networking.
Explain and present arrangements to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and show genuine concern to understand their unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs or sales.
Share family concerns with the SCI team.