Family Relations Development Coordinator - Arkansas

Pediatrics Plus • Conway, AR

6h

About The Position

Pediatrics Plus is a collaborative pediatric healthcare provider offering evidence-based therapies, developmental preschool services, family support and education, specialized equipment, and community investment. The Family Relations Development Coordinator leads onboarding, training, and development for Family Relations team members. When not focused on those activities, the coordinator supports the Family Relations Team with duties assigned by the Director of Family Relations. The role also helps lead team culture and building, supports company initiatives, and provides feedback to leadership on improving the team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively and professionally with a wide variety of people.
• Ability to work with children from birth to age 21 and families who are at risk.
• Strong organizational skills with attention to detail and accuracy.
• Working knowledge of keyboarding, databases, word processing, spreadsheets, and Internet software.
• Ability to handle multiple tasks in a busy environment.
• Ability to read and interpret safety rules, policies, and other company documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of families or company team members.
• Ability to understand and carry out instructions in written, oral, or diagram form using common sense.
• Dress appropriately and comply with company dress-code policies.
• Maintain regular and punctual attendance and complete tasks in a timely manner.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Organize and assist with onboarding Family Relations team members, including developing training schedules as directed by the Director of Family Relations.
• Meet with each new team member on their first day for orientation, a building tour, and introductions to team members.
• Train new team members during the onboarding period and provide additional training as directed by the Director of Family Relations.
• Assist with competency assessments and quality assurance when requested by the Director of Family Relations.
• Assist and coach new team members with conversations with families, processes, and systems.
• Assist with and potentially conduct interviews for Family Relations team members as needed.
• Update posted information and schedule activities and events to support timely communication and planning.
• Collaborate and participate in scheduled meetings with the Director of Family Relations to discuss planning and assignments.
• Perform additional Family Relations duties based on the team's needs.
• Lead culture and team-building activities.
• Protect the confidentiality of client and team member information.
• Participate in annual performance reviews and one-on-one meetings with the Director of Family Relations.
• Provide leadership with feedback on ways to improve the Family Relations Team.
• Assist and support leadership during company initiatives.
• Perform other related or unrelated duties as assigned.

Benefits

• Paid time off: 15 days annually.
• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Company discounts and incentives.
• Professional development and leadership growth opportunities.
• State-of-the-art facilities and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED