Family Relations Development Coordinator - Arkansas

Pediatrics Plus Website•Conway, AR

About The Position

Pediatrics Plus is a collaborative pediatric healthcare provider offering evidence-based therapies, developmental preschool services, specialized facilities and equipment, family support and education, and community investment. The Family Relations Development Coordinator leads the onboarding, training, and development of Family Relations team members. When not performing those duties, the coordinator supports the Family Relations Team with duties assigned by the Director of Family Relations. The role involves orienting new team members, coaching them in family conversations and team processes, supporting interviews and competency assessments when requested, and helping maintain timely communications and event planning. The coordinator also contributes to team culture, leadership initiatives, performance reviews, and ongoing improvement of the Family Relations Team while safeguarding confidential information.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with children from birth to age 21 and families who are at risk.
Strong organizational skills, attention to detail, and accuracy.
Working knowledge of keyboarding, databases, word processing, spreadsheets, and Internet software.
Ability to manage multiple tasks in a busy environment.
Ability to read and interpret safety rules, policies, and other company documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of families or company team members.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions.
Must report to work appropriately dressed and comply with company dress-code policies.
Ability to maintain regular and punctual attendance.
Ability to complete tasks in a timely manner.
Ability to frequently lift and/or move up to 50 pounds.
At a Farm location, comfort around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals.

Nice To Haves

Bachelor's degree.

Responsibilities

Organize and assist with onboarding Family Relations team members, including developing training schedules as directed by the Director of Family Relations.
Meet each new team member on their first day to provide orientation, a building tour, and introductions to team members.
Train new team members during the onboarding period and provide additional training as directed by the Director of Family Relations.
Assist with competency assessments and quality assurance when requested by the Director of Family Relations.
Assist and coach new team members with conversations with families, processes, and systems.
Assist with and potentially complete interviews for Family Relations team members as needed.
Update posted information and schedule activities and events to support timely communication and planning.
Collaborate and participate in scheduled planning meetings with the Director of Family Relations, and complete specific duties and assignments.
Perform additional Family Relations duties based on team needs.
Lead culture and team-building activities.
Maintain the confidentiality of client and team member information.
Participate in annual performance reviews for professional development and growth.
Participate in one-on-one meetings with the Director of Family Relations.
Provide leadership with feedback on ways to improve the Family Relations Team.
Assist and support leadership during company initiatives.
Perform other related or unrelated duties as assigned.