Family Relations Coordinator

Prime Academics•New York City, NY

5d•Remote

About The Position

Prime Academics is seeking a warm, highly responsive, and exceptionally organized Family Relations Coordinator to create a personalized, high-touch experience for families. The coordinator will serve as a primary day-to-day contact for families after their initial consultation with Prime’s Founder, guide them through next steps, coordinate communication, and ensure questions, requests, and follow-up items are handled thoughtfully and promptly. The role also supports tutor sourcing and coordination, tracks student and tutor follow-through, maintains accurate records, and provides administrative and project support to the Founder. This is a remote position with a flexible schedule that requires a high level of responsiveness, including evenings and weekends. NYC-area candidates are preferred for periodic in-person meetings, activities, and other Prime-related engagements.

Requirements

Strong written and verbal communication skills, with a polished and personable manner when interacting with parents, students, tutors, and colleagues.
Ability to anticipate needs, notice changing circumstances, and proactively reach out.
Strong organizational skills and reliability in managing multiple families, tutors, candidates, and follow-up items.
Excellent attention to detail and follow-through.
Sound judgment and discretion when handling sensitive information, including knowing when to escalate an issue.
Genuine interest in helping people, building trust, and creating positive experiences.
Ability to work a flexible schedule with a high level of responsiveness, including evenings and weekends.

Nice To Haves

Prior tutoring experience is a strong plus but is not required.
Experience in academic consulting, client service, education, recruiting, school administration, executive assistance, hospitality, or another relationship-focused role is valuable.
NYC-area candidates are preferred for periodic in-person meetings, activities, and other Prime-related engagements.

Responsibilities

Welcome new families and guide them through onboarding.
Coordinate tutor matching, introductions, scheduling, and next steps.
Respond to family questions and requests and maintain consistent follow-through.
Build strong family relationships through proactive communication and regular check-ins.
Stay attuned to evolving family needs and coordinate appropriate next steps when circumstances change.
Source and initially screen prospective tutors.
Maintain current information on Prime’s tutor network, facilitate matches and introductions, and maintain positive tutor relationships.
Check in with tutors about student progress, identify changes or concerns, and flag matters that may warrant family follow-up.
Maintain accurate family records and status in Prime’s systems, track outstanding items, and keep the team informed of matters requiring attention.
Provide administrative support to Prime’s Founder.
Assist with or lead special projects and ongoing initiatives, including professional relationships and referral networks that support new family connections.