Family Relations Specialist - Arkansas

Pediatrics Plus•Conway, AR

About The Position

Pediatrics Plus is a specialized pediatric healthcare provider committed to helping children succeed through evidence-based therapy and education, diagnostic services, specialized facilities and equipment, family support, and community investment. The Family Relations Specialist advocates for families and children and completes the referral process for outpatient therapy and developmental preschool operations. The role includes guiding families as they seek therapies and supporting a quality referral process through communication with state agencies and on-site locations. Pediatrics Plus provides training for the position and professional development opportunities.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with clients from birth to age 21 and their families.
Strong organizational skills, attention to detail, and accuracy.
Working knowledge of keyboarding, databases, word processing, spreadsheets, and Internet software.
Ability to handle multiple tasks in a busy environment.
Ability to read and interpret safety rules, policies, and other company documents.
Ability to write routine reports and correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Dress appropriately and comply with company dress-code policies.
Maintain regular and punctual attendance.
Complete tasks in a timely manner.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete referral intake, update necessary systems, and request required paperwork.
Explain insurance benefits and funding options to parents.
Schedule outpatient therapy and developmental preschool initial evaluations with parents.
Communicate promptly and effectively with state agencies and on-site locations, including by phone and email, to support the referral process.
Respond positively to feedback concerning job performance.
Communicate needs or concerns to leadership.
Participate in one-on-one meetings with a leader.
Uphold and incorporate Pediatrics Plus's core values, mission, and philosophy into job responsibilities.
Demonstrate an understanding of the leadership style of Pediatrics Plus.
Perform other related or unrelated duties as assigned.