Family Relations Specialist - Arkansas

Pediatrics Plus Website•Conway, AR

About The Position

Pediatrics Plus is a specialized pediatric healthcare provider that supports children through evidence-based therapy and education, diagnostic services, specialized equipment, family support, and community investment. The Family Relations Specialist advocates for families and children and completes the referral process for outpatient therapy and developmental preschool operations. The role includes gathering referral information and paperwork, explaining insurance benefits and funding options, and scheduling evaluations with families. The company provides training and opportunities for professional development and leadership growth.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with clients from birth to age 21 and their families.
Strong organizational skills with attention to detail and accuracy.
Working knowledge of keyboarding, databases, word processing, spreadsheets, and Internet software.
Ability to handle multiple tasks in a busy environment.
Ability to read and interpret documents such as safety rules, policies, and other company documents.
Ability to write routine reports and correspondence.
Ability to present information effectively in one-on-one and small-group settings.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Report to work dressed appropriately and comply with company dress-code policies.
Ability to maintain regular and punctual attendance.
Ability to complete tasks in a timely manner.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete the referral intake process, update necessary systems, and request needed paperwork.
Explain insurance benefits and funding options to parents.
Schedule outpatient evaluations, outpatient therapy, and developmental preschool initial evaluations with parents.
Communicate effectively and promptly with state agencies and on-site locations, including by phone and email, to support a quality referral process.
Respond positively to feedback concerning job performance.
Communicate needs or concerns with leadership.
Participate in one-on-one meetings with a leader.
Uphold and incorporate the core values, mission, and philosophy of Pediatrics Plus into job responsibilities.
Display an understanding of the leadership style of Pediatrics Plus.
Perform other related or non-related duties as assigned.