Family Recovery Support

Volunteers of America Southeast Louisiana Inc•New Orleans, LA

14d•$0 - $15•Onsite

About The Position

The Family Recovery Support monitors the residential center to help ensure the safety and well-being of residents, staff, and visitors. Under the direction of the Recovery House Manager, this role works directly with residents in early recovery, providing structure and support as they seek long-term recovery from a substance use disorder. The position helps enforce facility procedures, monitors access to the building and resident resources, and completes household tasks such as laundry, light cleaning, and organizing. It may also involve transporting residents in an agency vehicle if approved driver status is obtained. The position supports programming across ASAM residential levels of care 3.5, 3.3, and 3.1, as well as aftercare peer support services. It handles calls and messages while maintaining confidentiality under HIPAA and 42 CFR Part 2, observes and documents residents’ self-administration of medications during medication calls, and helps maintain a recovery-oriented environment. The role is based in an office and includes rotational overnight, weekend, and holiday shifts. Occasional local travel may be required, and emergencies may require helping enact the agency’s Emergency Operations Plan, including evacuation or shelter-in-place activities.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Novice computer skills.
Ability to interact respectfully with staff at all levels while remaining flexible, proactive, and task oriented.
Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritization skills.
Ability to maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
Ability to pass a criminal history investigation; not all convictions will exclude candidates from hiring.
Ability to pass drug screening tests required by agency policies and procedures.
Completion of tuberculosis screening before employment and freedom from communicable tuberculosis, verified through skin testing or a physician-recommended chest exam.
Ability to maintain First Aid, CPR, and seizure assessment training.
Current driver’s license issued by the state of residence, current vehicle inspection decal, current vehicle insurance, current state vehicle registration, and a satisfactory Motor Vehicle Report for occasional local travel.
Availability for rotational overnight, weekend, and holiday shifts.

Nice To Haves

Lived experience with a substance use disorder diagnosis and at least 12 months of continuous demonstrated recovery; 24–36 months or more is preferred.
Registered Peer Support Specialist credential.
At least one year of experience working with women experiencing substance use disorders.

Responsibilities

Support the Assistant Vice President of Integrated & Behavioral Health in designing and implementing programming across ASAM residential levels of care 3.5, 3.3, and 3.1, and aftercare peer support services.
Work directly with residents in early recovery, providing structure and support.
Ensure residents, staff, and visitors sign in and out and are searched in accordance with program policies and procedures.
Ensure residents leave the facility only with approved passes.
Ensure residents have access to phones, mail, packages, and visitors with approved passes.
Answer incoming phone calls in compliance with HIPAA and 42 CFR Part 2, record accurate and detailed messages, and facilitate delivery of messages to appropriate staff.
Track completion of resident chores and address resident concerns promptly as needed.
Wash, dry, and stow linens.
Maintain cleanliness and organization of support stations.
Observe and document residents’ self-administration of prescribed and over-the-counter medications during medication calls.
Ensure VOASELA policies, procedures, and practices are followed.
Perform additional duties as assigned.
Help maintain a recovery-oriented environment based on Therapeutic Community principles.
Support program activities, including Child Watch.
Follow the dress code designated for the role.
Enact the agency and program Emergency Operations Plan during emergencies, which may require evacuation or shelter-in-place activities with residents and staff.
Transport residents occasionally in an agency vehicle if approved driver status is obtained.