Recovery Support Coordinator

Groups Recover Together, Inc.•Portland, ME

2d•$45,300 - $47,565

About The Position

The Recovery Support Coordinator is a member of the Groups care team who works directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The role supports a defined panel of 160–180 members with Health-Related Social Needs (HRSN), treatment engagement, care coordination, and wellness throughout recovery. Recovery support interventions are part of Groups’ care model and are intended to support member outcomes and treatment engagement. The position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team. Groups is an outpatient provider specializing in substance use disorder treatment. Its evidence-based care combines medication, group therapy, and personalized support, delivered online and in person by local providers. The role schedule is Tuesday through Friday, 9:00 AM–7:00 PM. The stated annual salary is $45,300–$47,565.

Requirements

High school diploma required.
At least two years of experience in case management, care coordination, peer support, or a related field is preferred.
Experience working with individuals with substance use or mental health challenges is preferred.
Experience using electronic health records (EHR).
Reliable internet access of 50 Mbps download and 10 Mbps upload, with strong WiFi, if working remotely.
Meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Valid driver’s license and access to a vehicle if the role includes community travel.
Strong interpersonal and communication skills, including the ability to build trust and motivate members in recovery.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Ability to identify appropriate community resources and connect members with support systems.
Strong organizational, time-management, and problem-solving skills, including the ability to manage multiple priorities.
Ability to maintain confidentiality, professional boundaries, and high ethical standards.
Proficiency with G-Suite, email, electronic medical records, and other digital tools.
Adaptability and problem-solving ability in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.
Ability to work evenings or flexible hours as needed.

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or a related field.
Peer Support Specialist or Peer Recovery Coach certification may be preferred or required in select programs or states.
State-specific qualifications may include a bachelor’s degree in a related field in Virginia or Tennessee; or an associate’s degree plus one year of experience, MHRT/C certification, or Community Health Worker certification in Maine.

Responsibilities

Collaborate with counselors, prescribers, and other care team members to provide high-quality, member-centered care, including participating in interdisciplinary case conferences.
Build trusted relationships with members and support progress toward recovery goals through empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals; provide individual coaching, coping-skill support, and encouragement to participate in recovery activities.
Conduct intensive outreach to help unengaged members reengage in treatment.
Introduce new members to the Groups care model and support their transition to care through outreach and engagement.
Provide in-person, virtual, and telephone support based on member and regional needs.
Maintain a shared caseload and collaborate with the care team to coordinate service delivery and remove barriers to care.
Support completion of care pathways for special populations, including members at high risk of disengagement or poor outcomes.
Connect members with healthcare, behavioral health, social-service, and community resources, and follow up to confirm their needs are met.
Help members navigate insurance, pharmacy, housing, and transportation systems and advocate for their needs.
Manage referrals, releases of information, and other documentation to facilitate transitions of care.
Serve as a community connector and advocate; promote recovery-positive language, reduce stigma, foster inclusion, and develop expertise in local resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management and coordination, toxicology submissions, appointment scheduling, and responding to inquiries through phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and continuing education as required.
Engage in community outreach and education as necessary.
Perform other duties as assigned.