Recovery Support Coordinator

Groups Recover Together, Inc.•Farmington, ME

2d•$45,300 - $47,565•Hybrid

About The Position

Groups is an outpatient provider specializing in substance use disorder treatment, serving communities affected by the opioid crisis through evidence-based care that combines medication, group therapy, and personalized support online and in person. The Recovery Support Coordinator is a member of the care team who provides recovery support services and coordinates care across clinical, social, and community settings. The role supports a defined panel of 160–180 members with Health-Related Social Needs, treatment engagement, care coordination, and overall wellness throughout recovery. The position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team. The schedule is Monday through Thursday, with three days in the office and one work-from-home day. The role may require evening or flexible hours as needed.

Requirements

High school diploma required.
Additional minimum education requirements vary by state and may include a related bachelor's degree in Virginia or Tennessee, or an associate's degree with one year of experience, MHRT/C, or Community Health Worker certification in Maine.
Ability to work evenings or flexible hours as needed.
Experience using Electronic Health Records (EHR).
Reliable internet access with at least 50 Mbps download and 10 Mbps upload, and strong Wi-Fi if working remotely.
Must meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Valid driver's license and access to a vehicle if the role includes community travel.

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or a related field.
Peer Support Specialist or Peer Recovery Coach certification, which may be preferred or required in select programs or states.
At least two years of experience in case management, care coordination, peer support, or a related field.
Experience working with individuals with substance use or mental health challenges.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Strong interpersonal and communication skills, including the ability to build trust and motivate members in recovery.
Ability to identify, navigate, and connect members to appropriate community resources and support systems.
Excellent organizational, time-management, and problem-solving skills, including the ability to handle multiple priorities.
Ability to maintain confidentiality, professional boundaries, and high ethical standards.
Proficiency in G-Suite, email, electronic medical records, and other digital tools.
Adaptability and strong problem-solving skills in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.

Responsibilities

Collaborate with counselors, prescribers, and other care team members to provide high-quality, member-centered care, including participating in interdisciplinary case conferences.
Build trusted relationships with members and support their recovery goals using empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals, provide individual coaching and coping-skill support, and encourage engagement in recovery activities.
Use intensive outreach to support members who have disengaged from treatment in reengaging with services.
Introduce new members to the Groups care model and support their transition into care through outreach and engagement.
Provide in-person, virtual, and telephone support based on member and regional needs.
Maintain a shared caseload and coordinate with the care team to support service delivery and remove barriers to care.
Support completion of care pathways for members in special populations, including those at high risk of disengagement or poor outcomes.
Connect members with healthcare, behavioral health, social services, and community resources, and follow up to confirm their needs are met.
Help members navigate insurance, pharmacy, housing, transportation, and other practical systems, while empowering them to advocate for their needs.
Manage referrals, releases of information, and other documentation to support transitions of care.
Act as a community connector and advocate, promote recovery-positive language, reduce stigma, foster inclusion, and develop expertise in local community resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and member inquiries across phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and continuing education as required.
Engage in community outreach and education as necessary.
Perform other duties as assigned.