Recovery Coordinator

Life Time Inc.•Lakewood Ranch, FL

About The Position

The LT Recovery Coordinator provides professional, high-quality customer service to members and guests through greetings, account maintenance, and knowledge of LT Recovery products and services. The coordinator maintains daily operations of the LT Recovery space and client accounts, anticipates member needs and interests, maximizes scheduling productivity, and assists the Life Clinic Coordinator when needed. The role includes opening and closing the LT Recovery space, maintaining its cleaning schedule, ensuring equipment and products are in like-new condition, ordering supplies, and submitting work orders when repairs are needed. Front desk responsibilities include handling calls and messages, checking clients in and out, scheduling appointments, managing paperwork and client files, processing payments, and maintaining client accounts. The coordinator also supports member engagement, LT Recovery events, team and member communications, and equipment setup assistance.

Requirements

High school diploma or GED.
Office management or office experience.
Knowledge of or certification in exercise and sport science.
Knowledge of fitness, cardiovascular training, nutrition, and program design.
Customer service experience.
Ability to work holidays and weekends.
Ability to perform aerobic activity for the duration of a class and to bend, stand, reach, climb, and lift up to 50 pounds.

Nice To Haves

Clinic office experience or customer-service-based job experience.

Responsibilities

Open and close the LT Recovery space.
Maintain the cleaning schedule and submit it to the Personal Training Manager daily.
Ensure equipment and products are in like-new condition and submit work orders when repairs are needed.
Order supplies for the LT Recovery space.
Maintain knowledge of LT Recovery products and services.
Answer LT Recovery phone calls and check voice messages daily.
Check members in and out for LT Recovery services.
Schedule client appointments for LT Recovery services.
Use professional email for daily professional communication.
Process client paperwork and manage client files carefully.
Process payments for LT Recovery products and services.
Manage client accounts and maintain expertise in account processes.
Greet and check in members warmly and professionally.
Provide excellent customer service and develop relationships with members, clients, and guests.
Take ownership of LT Recovery events and communicate with team members and members about LT Recovery.
Assist members and clients with equipment setup.
Maximize scheduling productivity and assist the Life Clinic Coordinator when needed.