SMA Family Access Manager - Dallas, TX

Biogen•Dallas, TX

13d

About The Position

The Family Access Manager (FAM) is the patient-facing expert on the rare disease patient journey and a liaison for Biogen team members involved in supporting patients. The role engages cross-functional stakeholders to help appropriate patients start and remain on rare disease therapies, identifying and resolving logistical and other non-clinical barriers to treatment. The FAM understands the healthcare provider’s prescribing account, site of care, and patient-level payer approval process, and coordinates with partners such as Account Executives, Market Access & Reimbursement, and Case Management. The FAM provides patient and caregiver education and support, including reimbursement, disease-state, product, and Biogen patient-services education. The role works with healthcare providers, patients, families, caregivers, and advocacy partners to prevent and address access barriers, and serves as the primary source for local and regional patient advocacy activities. The territory covers the Dallas/Fort Worth metro area; the ideal candidate lives in Dallas. The role requires spending 60% of time traveling.

Requirements

At least 5 years of business experience in the healthcare or biotech industry, including at least 3 years of field-based experience in account management, sales, and/or field reimbursement.
A successful record in field reimbursement, clinical education, or pharmaceutical sales or management involving products with significant payer and reimbursement requirements.
Experience with physician-administered drugs (PADs), biologics, and various outpatient sites of service.
Comprehensive understanding of field and patient reimbursement, charitable funding, and nonprofit organizations.
Experience leading cross-functionally and influencing without authority.
Familiarity with the relevant legal and regulatory environment in the biotech industry.
Strong emotional intelligence, communication, listening, and empathy skills.
Ability to manage complex individualized cases.
Comfort spending 60% of time traveling.
Valid driver’s license and an acceptable driving record under Biogen policy.
Bachelor of Science degree required.
Ideal candidate will live in Dallas.

Nice To Haves

Rare disease experience.
Case management experience or experience directly supporting patients and caregivers.
Bilingual Spanish language skills.
Master’s degree.

Responsibilities

Support patients and families through the steps required to access therapy, including disease and product education, site-of-care coordination, payer policy and procedure information, and other support services.
Represent the patient advocate perspective in cross-functional meetings and collaborate with internal partners to develop and maintain accurate patient case plans.
Identify and support resolution of patient access barriers, including insurance coverage, reimbursement, financial limitations, site of care, and procurement or distribution issues.
Work with Market Access & Reimbursement colleagues, payers, specialty pharmacies, and specialty distributors to support appropriate reimbursement and access.
Provide emotional support to people living with rare diseases and their loved ones or caregivers, and collaborate with them to make progress through the treatment journey.
Monitor changes in the patient access environment, identify potential effects on access, and communicate relevant information to patients and caregivers.
Assess each patient’s needs, including family and healthcare-provider context, payer policies and plan designs, applicable Medicaid coverage, and the local healthcare system.
Develop and offer solutions to families, including information about alternative insurance options and how to connect with available resources when needed.
Educate patients, families, and caregivers about products and Biogen patient services.
Develop activities that promote greater openness and understanding of rare disease.
Build a rare disease network and relationships through local advocacy groups, rare disease-related events, and national conferences.
Develop expertise in the Rare Disease portfolio and Biogen resources to support patients and caregivers throughout the patient journey.
Travel within the territory, spending approximately 60% of time traveling.
Drive as an essential duty of the job.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Fitness and wellness programs, including fitness reimbursement
Short- and long-term disability insurance
At least 15 days of paid vacation
End-of-year shutdown time off from December 26 through December 31
Up to 12 company-paid holidays
Three paid days off for Personal Significance
80 hours of sick time per calendar year
Paid maternity and parental leave
401(k) program with company-matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Short-term and long-term incentives, including cash bonus and equity incentive opportunities
Employee Resource Groups participation