Fall Tournament Operations Intern

Ripken Baseball•Pigeon Forge, TN

2d•Onsite

About The Position

The Fall Tournament Operations Intern assists with operations during fall weekend events at The Ripken Experience in Pigeon Forge, Tennessee. This is a paid internship that may also provide the opportunity to earn college credit. The position works under the Event Coordinator and collaborates with event, front office, concessions, and retail staff to support tournament operations and deliver a positive experience for participants.

Requirements

Bachelor’s degree or currently working toward a bachelor’s degree in a related field.
Computer skills, particularly in Excel and Word.
Excellent verbal and written communication skills.
Strong work ethic.
Ability and willingness to work as part of a team, listen, and learn.
Ability and commitment to work long hours, including weekends, depending on business needs.

Responsibilities

Assist the Event Coordinator with rosters, welcome packets, and paperwork before each tournament.
Serve as a tournament official by maintaining a working knowledge of rules and procedures, announcing games, and operating scoreboards.
Provide customer service to coaches and answer questions about their tournament.
Work with front office personnel to execute tournaments successfully.
Perform basic grounds crew duties, including field work and filling water coolers.
Perform cleaning duties such as sweeping, mopping, cleaning and stocking restrooms, cleaning windows, and picking up trash.
Assist the Concessions and Retail Managers as needed, including cashiering, grilling, and restocking the retail floor.
Maintain a high level of professionalism and provide excellent internal and external customer service.
Absorb training and demonstrate initiative and commitment to upholding the Ripken name and brand values.
Work with staff to achieve objectives effectively and efficiently while helping provide a memorable experience for participants.