Facility Service Supervisor

ABM US • Dallas, TX

1d • $22 - $24

About The Position

The Facility Services Supervisor coordinates daily facility operations, manages service requests, supports building occupants and vendors, and helps ensure a high level of customer service throughout the property. The role serves as a liaison among occupants, service providers, and facility management teams, maintains accurate records, and ensures timely completion of work orders.

The position supports administrative communications, routine facility walkthroughs, work-order verification, inventory maintenance, vendor and visitor coordination, invoice processing, mail and logistics operations, and reception coverage. It plays a key role in maintaining efficient building operations and supporting tenants, visitors, vendors, and internal stakeholders.

The pay range is $21.50–$23.50 per hour, depending on experience and other listed factors. ABM describes its benefits package as comprehensive and provides details through its employee benefits materials.

Requirements

• High school diploma or equivalent.
• At least two years of supervisory, administrative, facility services, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and work order management systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience with ServiceNow, IMPAK, Corrigo, Coupa, or similar facilities management platforms.
• Experience in commercial office building operations.
• Knowledge of vendor management, inventory control, and mailroom operations.
• Strong customer service and problem-solving skills.

Responsibilities

• Attend Corporate Services meetings on Mondays and Fridays.
• Attend weekly onboarding meetings for new employees.
• Review emails daily and monitor IMPAK and ServiceNow for new or updated work orders.
• Open, update, and close service tickets in IMPAK and ServiceNow.
• Schedule Microsoft Teams meetings and reserve conference rooms as needed.
• Participate in and support Quarterly Business Reviews.
• Conduct daily walkthroughs of assigned floors to identify facility issues, including lighting outages, temperature concerns, and restroom conditions.
• Verify that closed work orders have been completed and issues properly resolved.
• Coordinate carpet cleaning, chair cleaning, and whiteboard service requests, and communicate schedules to affected employees.
• Maintain inventories for Sharyland facilities, 8th-floor restrooms, and Hunt HQ basement supply areas.
• Arrange container deliveries and other facility support services as needed.
• Register vendors and visitors through the SPLAN system.
• Coordinate loading dock reservations for Hunt Headquarters and Sharyland facilities.
• Create Corrigo and Coupa work orders for vendor services performed within the building.
• Process vendor invoices and receipts through Coupa.
• Coordinate vendor services, including specialty cleaning and facility maintenance support.
• Troubleshoot printer-related issues and coordinate service calls when necessary.
• Sort and distribute incoming mail and packages.
• Provide mailroom support and coverage as needed.
• Deliver mail and packages to designated off-site locations.
• Coordinate service support for mail processing equipment.
• Perform scheduled post office runs twice weekly.
• Provide reception coverage during scheduled breaks and absences.
• Respond to occupant requests and ensure a positive customer experience.
• Assist building occupants with facility-related inquiries and service needs.

Benefits

• 401(k) contributions and employer matching, subject to the stated eligibility schedule; contributions and match are immediately vested.
• Comprehensive benefits package; details are provided in ABM's employee benefits materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED