Facility Service Supervisor

ABM • Dallas, TX

23h

About The Position

The Facility Services Supervisor coordinates daily facility operations, manages service requests, supports building occupants and vendors, and helps ensure a high level of customer service throughout the property. The position serves as a liaison between occupants, service providers, and facility management teams while maintaining accurate records and ensuring work orders are completed promptly.

The role supports administrative and communication activities, facility operations, vendor and visitor management, mail and logistics, and reception coverage. It plays a critical role in maintaining efficient building operations and supporting tenants, visitors, vendors, and internal stakeholders.

Requirements

• High school diploma or equivalent.
• At least two years of supervisory, administrative, facility services, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and work order management systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience with ServiceNow, IMPAK, Corrigo, Coupa, or similar facilities management platforms.
• Experience in commercial office building operations.
• Knowledge of vendor management, inventory control, and mailroom operations.
• Strong customer service and problem-solving skills.

Responsibilities

• Attend Corporate Services meetings on Mondays and Fridays and weekly onboarding meetings for new employees.
• Review emails daily and monitor IMPAK and ServiceNow for new or updated work orders.
• Open, update, and close service tickets in IMPAK and ServiceNow.
• Schedule Microsoft Teams meetings and reserve conference rooms as needed.
• Participate in and support Quarterly Business Reviews.
• Conduct daily walkthroughs of assigned floors to identify facility issues, including lighting outages, temperature concerns, and restroom conditions.
• Verify completed work orders and confirm issues have been resolved.
• Coordinate carpet cleaning, chair cleaning, and whiteboard service requests, and communicate schedules to affected employees.
• Maintain inventories for Sharyland facilities, 8th-floor restrooms, and Hunt HQ basement supply areas.
• Arrange container deliveries and other facility support services as needed.
• Register vendors and visitors through the SPLAN system.
• Coordinate loading dock reservations for Hunt Headquarters and Sharyland facilities.
• Create Corrigo and Coupa work orders for vendor services performed within the building.
• Process vendor invoices and receipts through Coupa.
• Coordinate vendor services, including specialty cleaning and facility maintenance support.
• Troubleshoot printer-related issues and coordinate service calls when necessary.
• Sort and distribute incoming mail and packages, and provide mailroom support and coverage as needed.
• Deliver mail and packages to designated off-site locations and make scheduled post office runs twice weekly.
• Coordinate service support for mail processing equipment.
• Cover reception operations during scheduled breaks and absences.
• Respond to occupant requests and assist building occupants with facility-related inquiries and service needs while supporting a positive customer experience.

Benefits

• 401(k) with employee contributions eligible beginning the first of the month after 30 days of employment.
• 401(k) matching eligible beginning the first of the month after six months of employment; ABM matches dollar for dollar on the first 3% contributed and $0.50 per dollar on the next 2%. Contributions and matching are immediately vested.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED