Facility Lead - Moscow, ID - Full Time/Hourly

Goodwill Industries of the Inland Northwest•Moscow, ID

About The Position

The Facility Lead assists Facility Management with the operations of a Goodwill retail facility, following specific guidelines and working with minimal supervision. The role requires open availability, including nights and weekends, and driving for company business. Applicants must have a valid driver's license, a clean driving record, proof of personal auto insurance, and pass a driver record and background check. The Facility Lead provides customer and donor service, supports retail and production operations, maintains facility records and safety standards, and ensures employees meet work and quality expectations. In the absence of Facility Management, this role is responsible for facility operations, including directing personnel, accurate transaction reporting, and appropriate processing of donated goods. Supervisory responsibilities include managing at least two subordinate employees who oversee the daily work of at least three employees in the Retail Store and Production Processing Departments, depending on location.

Requirements

High school diploma or general education degree (GED).
Minimum of six months of related experience and/or training.
Open availability, including nights and weekends.
Ability to drive for company business.
Valid driver's license, clean driving record, and proof of personal auto insurance.
Must pass a driver record and background check.
Ability to manage a minimum of two subordinate employees who oversee the daily operation of a minimum of three employees in the Retail Store and Production Processing Departments, depending on location.

Responsibilities

Provide outstanding customer service and assist customers and donors in a timely and courteous manner.
Follow Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
Ensure employees perform work to established quality and quantity standards.
Keep the facility and surrounding premises neat, clean, orderly, and free of safety hazards.
Ensure employees understand and follow safety procedures.
Train and evaluate employees thoroughly, systematically, and in a timely manner.
Ensure proper management of personnel assigned to the store.
Maintain all store records.
Operate the facility in the absence of Facility Management, including directing facility personnel, ensuring transactions are rung and reported accurately, and ensuring donated goods are processed appropriately.
Maintain Goodwill Industries of the Inland Northwest's quality control standards for operations.
Maintain production areas to support efficient operations.
Comply with Goodwill's employment practices and EEO guidelines and policies.
Conduct individual and group training sessions.
Maintain open communication at all levels in the facility.
Take corrective action to ensure employee performance meets policy requirements.
Comply with cash-handling and security policies.
Maximize financial performance, identify deviations from desired results, and develop and implement corrective action plans as needed.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow Goodwill policies, procedures, directives, and safety procedures to protect personnel and property.
Properly wear and maintain required personal protective equipment.
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.