Facility Coordinator

JLL • New York, NY

1d • Onsite

About The Position

The Facility Coordinator serves as the operational backbone of the mailroom, managing high-volume mail and package services at the client site. The role handles incoming and outgoing mail, packages, courier services, and mailroom service requests while providing a high level of customer service to employees and visitors. It uses shipping and tracking platforms including USPS, UPS, FedEx, Package Zen, and Nuvolo to coordinate deliveries, maintain package accountability, manage service tickets, and support daily operations. The position is a key point of contact for employees, vendors, and shipping carriers, ensuring reliable mail and package services, accurate records, and operational efficiency. Success requires organization, attention to detail, technology skills, and the ability to handle time-sensitive work in a fast-paced environment.

The position is on-site in New York, NY, with a Monday–Friday schedule from 9:00 AM to 6:00 PM. Compensation is listed as $28.00 per hour, with expected annual compensation of $59,400.00. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• 2–4 years of experience in mailroom operations, shipping and receiving, logistics coordination, workplace services, or facilities support.
• Experience using shipping platforms such as USPS, UPS CampusShip, FedEx Ship Manager, or similar carrier systems.
• Experience managing service requests, ticketing systems, or workflow management platforms.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accurate records and documentation.
• Excellent customer service, verbal communication, and problem-solving skills.
• Ability to lift and move packages in accordance with site safety requirements.
• Ability to work independently while maintaining professionalism and accountability.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Experience using Package Zen or similar package-tracking software.
• Experience using Nuvolo or other facilities/service management platforms.
• Background supporting corporate mailroom, workplace services, or office operations environments.
• Knowledge of USPS, UPS, FedEx, and courier shipping procedures and best practices.
• Experience generating operational reports and tracking service metrics.
• Familiarity with mailroom security procedures, chain-of-custody practices, and package accountability standards.

Responsibilities

• Receive, sort, process, and distribute incoming mail, parcels, overnight shipments, and courier deliveries.
• Prepare and process outgoing shipments using USPS, UPS, FedEx, and other approved carriers.
• Maintain accurate shipping records, tracking information, and proof-of-delivery documentation.
• Coordinate same-day, overnight, and special shipment requests while following carrier requirements.
• Monitor package inventories and storage areas to support timely pickup and delivery.
• Investigate shipment discrepancies, lost packages, and delivery exceptions, working with carriers to resolve issues.
• Use Package Zen to log, track, and manage package receipt and delivery processes.
• Maintain package accountability and chain-of-custody records.
• Generate reports and tracking documentation on package volume, delivery metrics, and operational activity.
• Identify process efficiencies and support continuous improvement in mailroom operations.
• Manage mailroom service requests and tickets in Nuvolo.
• Respond to employee inquiries about mail, package deliveries, shipping requests, and mailroom services.
• Monitor ticket status and ensure timely completion in accordance with service-level expectations.
• Maintain accurate Nuvolo documentation and records for reporting and operational transparency.
• Escalate issues as needed and coordinate with internal teams to resolve them.
• Assist with general facilities operations, including office services, supply management, and special projects.
• Support workplace events, office moves, and other facility initiatives when required.
• Maintain mailroom equipment, shipping supplies, and inventory.
• Provide customer service to employees and visitors and serve as a point of contact for employees, vendors, and shipping carriers.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed