Facilities Technician at Watrecolor Inn

THE ST JOE COMPANY•Santa Rosa Beach, FL

3d•Onsite

About The Position

The Facilities Technician is responsible for keeping the property in excellent condition for guests and associates. Under the direction of the General Manager and Chief Engineer, the technician maintains equipment, systems, and building components, including mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile, and other equipment. Depending on experience and role level, the technician may assist other facilities staff as needed. The role includes carrying out maintenance and repairs in guest rooms and hotel buildings, completing routine checks and preventive maintenance, responding to and documenting work orders, maintaining logs and inspection records, supporting contractors and vendors, and helping ensure hotel safety and security. The technician also maintains exterior grounds, parking areas, and public access areas, and performs other duties as assigned.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests.
Customer service experience is required.
Ability and willingness to interact with guests.
Prior building-maintenance experience is needed.
Knowledge of computers and ability to process work tickets.
Ability to read, write, speak, understand, and communicate in basic English is preferred.
Strong working knowledge of heating, cooling, and pumping systems.
Strong plumbing knowledge and familiarity with electrical applications and safety.
Working knowledge of appliances and general maintenance, including painting and carpentry.
Detail-oriented and thorough, with the ability to consistently meet high standards.
Ability to remain discreet and respect guest privacy, and to interact with guests in a pleasant and friendly manner.
Excellent written and verbal communication, interpersonal, and problem-solving skills.
Ability to effectively and efficiently lead a team, multitask among jobs, radio communications, and guest interactions, and interpret a variety of instructions.
Frequent bending, standing, stopping, walking, kneeling, crouching, pushing, and pulling; ability to lift 50 pounds; occasional ladder and stair climbing.
Ability to work indoors and outdoors, with exposure to seasonal extreme heat or cold, power tools, potentially broken electrical equipment, and chemicals while using proper PPE.

Nice To Haves

Mechanical or technical experience in building maintenance is heavily preferred.

Responsibilities

Work independently on maintenance tasks in guest rooms and hotel buildings, including minor plumbing, electrical, HVAC, painting, and furniture assembly.
Troubleshoot and repair mid-level plumbing, HVAC, painting, and sheetrock issues; assist with issues requiring skilled maintenance or contractor repairs.
Carry out routine checks and maintenance for assigned areas and conduct room-care preventive maintenance as directed.
Maintain thorough knowledge of departmental equipment and emergency equipment, including its location and function.
Update work-order tickets and record information in the system according to company procedures; prioritize and respond to work orders promptly.
Communicate with departments and other relevant parties regarding work orders and resolve requests in a timely manner.
Maintain daily logs, readings, and building inspection program documentation.
Maintain guest-room quality according to hotel standards and comply with the hotel's HAZMAT program, including keeping MSDS information current.
Demonstrate teamwork and responsiveness when asked to perform tasks consistent with hotel standards; directly assist the Facilities Technician I as needed.
Monitor services performed by outside contractors and vendors.
Help maintain safety and security throughout the hotel.
Maintain exterior grounds, parking areas, and public access areas.
Perform other duties as assigned.